Wholesale and Partnerships Administrator
About Seraphine
Seraphine is a global leader in maternity and nursing wear. With over two decades of experience, we help women feel confident in their changing bodies and enable them to continue to express their style during and after pregnancy, whilst providing product innovations that make motherhood a breeze.
Workplace and Culture
Driven by innovation and a passion for excellence, our team thrives on achieving market-leading results. We value resourcefulness, dependability, and diverse perspectives, fostering a culture of go-getters who push boundaries every day.
Purpose:
Provide administrative support to the Partnerships team to successfully drive and achieve sales objectives in line with Wholesale & Partners trading strategy. Build and maintain strong client relationships to fuel growth.
Accountabilities:
* Assist with daily and weekly trade reporting, producing reports that highlight bestsellers, category performance, and website trends to help make informed decisions to improve the website and maximise sales.
* Manage all imagery and content information across partnership and wholesale sites.
* Manage the product setup process from start to finish, uploading, enriching, and maintaining products on partners and wholesale websites.
* Manage end-to-end order processing and invoicing, ensuring it is completed accurately and in line with SLAs.
* Develop close working relationships with the operations and customer service team to track and maintain product availability.
* Manage and maintain the wholesale client database and new customer enquiries effectively.
Working Arrangement:
3 days a week in the central London office / 2 days from home
Salary:
26k - 28k
Requirements:
* Proficiency in Excel.
* Office / admin experience.
* Knowledge of wholesale, retail, e-commerce, or high street background.
* Highly organised with excellent time management skills.
Qualities & Traits:
* Highly attentive with a keen eye for detail.
* Quick learner.
* Strong problem-solving skills and a proactive approach to finding solutions.
Benefits:
* Annual leave entitlement - 25 days paid holiday + any bank/public holidays.
* Birthday Leave - Paid day off for birthday.
* Early finish Friday - Early finish on Fridays at 3pm.
* Core Hours - Core hours are from 10:00am - 4:30pm.
* Staff discount - 50% off on full-price & 20% on sale items.
* Life Assurance.
* Income Protection.
* Auto-enrolment Pension Scheme - 5% Employee and 3% Employer contribution.
Upon successful completion of the probationary period:
* Salary Exchange Benefits: Enjoy Technology/Mobile Phones, Will Writing, Holiday Exchange Buy/Sell, Workplace Nursery, Gym Benefit, Cycle 2 Work.
* Health Cash Plan: Medicash - Dental Treatment, Eye Tests/Glasses, Physio etc.
On the completion of 1 year's service:
* Electric Car Scheme.
* Enhanced Maternity/Paternity Leave.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Information Technology
Industries: IT Services and IT Consulting
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