CCTV Call Centre Agent (Night Shifts)
Apply locations CMRS Nottingham, Crocus Street, The Meadows, Nottingham, NG2 3EJ, UK. Time type Full time posted on Posted 3 Days Ago job requisition id JR40001656
Security Monitoring Centres (SMC) in Nottingham have opportunities for CCTV Call Centre Agents to join our security monitoring centre team on a full time, permanent night shift working basis.
With opportunities for both SIA badge holders and non-badge holders.
SALARY: £29,333.30 per annum including shift allowance
* 23 days holiday per year (rising to 24 days after 5 years)
* Enhanced overtime rates *
* Free Onsite Parking
* Online GP Appointments
* Free Mortgage Advice
* Cycle to Work Scheme
* Company Pension Scheme
* Employee Referral Scheme (£1,000)
* Life Assurance (4 x Salary)
* A Central Benefits Platform offering a wide variety of discounts
* Childcare Vouchers
* Employee Scholarship Programme
* Bravo scheme: Incentivising high achieving employees
* Health & Wellbeing Resources
* Ongoing training & development
*Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years’ Day at 3x basic rate
What You'll Be Doing As A CCTV Call Centre Agent
With full and ongoing training, you’ll be assisting with the monitoring of and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and responding with the appropriate course of action to ensure our customers' premises are secure.
* Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
* Processing CCTV and alarm activations speedily and accurately
* Informing the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours: 38.5 hours per week - Working 4 night shifts of 7pm-7am followed by 4 shifts off.
What We Would Like You To Bring:
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone-based or contact centre environment:
* Excellent listening skills
* CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
* Work well and remain calm in a busy, fast-paced environment
* Excellent attention to detail, with high levels of accuracy
* Be able to work well on your own initiative as well as part of a team
* Strong IT skills
* Able to commit to shift working which includes a blend of day & night working
If this sounds like you, send in your application now!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
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