About the role:
The Contracts Manager will be responsible for the service & delivery of maintenance & improvement contracts for the relevant area. They will have oversight & support the management of Subcontractors, Direct Labour, Stores, Supply Chain Partners, Planners & Administrators. Success in the role is to deliver all contract works in line with client KPI requirements and internal targets while ensuring staff understands their roles while providing adequate resources, organising the work & closely monitoring to ensure works are being completed safely, on time, to specification, and within cost. Supporting the Operations Manager in the management of all resources & facilities relating to the Depot is integral to the role also. Managing the company and NIHE relationship is very important to the role, ensuring transparency and good channels of communication exist and are maintained.
Key Responsibilities:
• To manage the KPIs in place with our clients daily using Daily Huddles/dashboards with the depot’s Supervisors, Planners, and administration team monitoring & communication driver for achieving success in daily ultimately achieving month-end targets. The Contracts Manager will be responsible for running this Huddle.
• Driving H&S Compliance in all work practices & monitoring through H&S Inspections carried out by the area Supervisors.
• Recording corrective actions, NCR and improvements will be captured daily at the Daily Huddle with the Team and monitored through to completion.
• Ensure the team fully comply with all work processes using the IT systems and PDAs in place to manage the high volumes of work & ensure strong compliance across all workstreams.
• Applications management including Accuserv, C-View for contract management NTD for capturing hours worked, Accumobile for managing jobs, Teletrac for managing vehicles, SharePoint, IMS and any other software or system.
Desirable Criteria:
• CSR Supervisor Card or NVQ equivalent
• Previous experience in a Leadership Role
• IT Skills & knowledge of Microsoft applications (Outlook, Word, Excel,)
• Previous experience in working on NIHE contracts