Business Support Co-ordinator
We are on the lookout for someone to work closely with the Sales & Business Development Team to help drive training sales forward!
Responsibilities:
Actioning incoming booking forms and dealing with client enquiries.
Managing NVQ registrations, ensuring all records are accurate and kept up to date (training bookings, certifications, etc.)
Liaising with trainers and accredited training bodies regarding course dates and allocation of training.
Working to deadlines with the Sales Team regarding dates/delivery schedules of training.
Liaising with the Business Manager North and Business Support Controller regarding training completed for internal PIB colleagues to keep our internal colleague training matrix updated.
Listening to customers' needs to generate repeat sales as part of the follow up process.
Keeping up to date on all products and informing customers of new products
Experience and attributes:
5 GCSE’s (or equivalent) at Grade C / 4 or above including English and Maths
Experience in an administrative/training administration role
Sound knowledge of Microsoft Office suite
Meticulous attention to detail and the ability to meet challenging deadlines and thrive under pressure
Excellent organisation and time management skills
Good communication skills - both verbal and written.
Professional telephone manner
Reliable and dependable with a positive outlook.
Further information
As well as a competitive salary we offer the following benefits -
Competitive holiday allowance with the annual option to buy additional days
Death in Service benefit of x4 salary
Company pension scheme
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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