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Customer Service Agent (FTC)
Date: Feb 7, 2025
Location: Burton On Trent, GB
Company: MolsonCoors_UK
Requisition ID: 34075
We are looking for a Customer Service Advisor working on a hybrid basis at our Burton Head Office on a Fixed Term Contract.
Why You Should Join Us
For over two centuries, Molson Coors has been bringing people together over a cold beer, but today, our modern portfolio of award-winning brands extends beyond beer to meet the evolving tastes and preferences of our consumers.
As one of the world’s leading beverage companies, we are passionate about promoting responsible drinking and creating a sustainable future.
As a People First organisation, we’re happy to discuss flexible working options.
Your Purpose
We are looking to recruit a Customer Service Advisor on a fixed term contract basis to join our brilliant Technical Services department.
You will be liaising with our external customers in their pubs, clubs, restaurants and more whilst working with our internal stakeholders to maintain our brilliant brands!
We offer Flexible Hybrid working – a mix of working from our vibrant Burton office and working from home. You will need to have a suitable workspace & good WIFI – we’ll supply the rest!
Key Responsibilities
As a Customer Service Advisor, you’ll be at the heart of our business – talking to our on-trade customers via inbound calls, email communication & via our website from pubs, restaurants, hotels, etc, supporting them with maintenance and new dispense point requests.
Relationship management is key as you’ll work closely with our Technical Services team ensuring efficient logging of the maintenance work for our Field Service Engineers.
This isn’t your typical call centre role, as our team & office vibe is like no other. We’re the power behind the pump – an integral role within our organisation which could lead to an incredible career in beer!
About You
* Experience of delivering excellent customer service, either on the phone or face to face.
* You enjoy learning new skills and processes, in a fast-paced environment.
* Takes ownership of your work and shows independence in achieving results.
* Issue Resolution skills that meet the needs of our customers and our business.
* Comfortable with daily computer use and internal software/systems.
About Us
* We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 12 years!
* Flexible work programmes to ensure a work-life balance is maintained such as our market-leading Moments That Matter for significant moments in your life.
* Commitment to the physical and mental wellbeing of all our people.
* We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment.
Molson Coors Beverage Company: Building Careers
Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together.
We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at careers@molsoncoors.com.
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