CLC is one of the UK’s leading property maintenance and refurbishment groups with a turnover of c.£250m, around 1,000 employees and a national presence serving sectors such as social housing, defence, hotel and leisure, healthcare, education, and more.
CLC has grown significantly over the last few years and has ambitious growth plans to double in size in the next 4 years.
To support our continued growth we are looking for a Resident Liaison Officer/Administrator to join our team.
Key Roles And Responsibilities:
As the RLO/Administrator, your responsibilities will include:
1. Be the first point of contact for the residents either face to face or over the telephone
2. Liaising with the residents to ensure they are happy with works being carried/completed
3. Travelling to different sites
4. Organising and carrying out surveys, including liaising with kitchen suppliers/designers
5. Progress reporting and management of KPI’s
6. Providing residents with refurbishment options
7. General administration duties
8. Answering the telephone
9. Diary management
10. Office filing
11. Working closely with Contract and Site Management
12. Ordering Materials
13. Invoicing
Person Specification:
To excel in this role, you should possess the following qualifications, experience, and attributes:
1. Previous experience in a similar role
2. Great attention to detail
3. Proficient in MS packages, specifically Excel
4. Excellent communication skills
5. Ability to prioritise workloads and communicate well to keep all stakeholders updated
6. Organised
7. Reliable
8. Work well as part of a team
An Enhanced Disclosure and Barring Services check will be carried out.
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