Location Manager - Rented Housing
Location: Wordsworth Court, Caversham
Hours: 30 hours per week
Salary: Up to £26,707 per annum pro rata
About the role
The Location Manager role is incredibly varied, involving daily interactions with different individuals and communities. You will need a good balance of heart and head to manage property matters, tenancy matters, and relationships with residents.
Your responsibilities will include:
* Managing properties and supporting residents to live independent lives.
* Letting properties, managing rent accounts, dealing with anti-social behaviour, and ensuring repairs are carried out.
* Listening to residents and addressing issues before they escalate into complaints.
* Taking ownership of complaints and investigating them fully while keeping residents informed.
* Maintaining resident trust and confidence through effective communication and expectation management.
* Managing the location’s budget and service charge accounts to ensure well-maintained homes and timely repairs.
* Ensuring safety through health and safety checks and risk assessments in accordance with policies.
* Supporting residents in collaboration with external agencies to provide necessary services.
* Encouraging resident participation in social events within the community.
Are you the one?
We are looking for an individual who shares our values and possesses strong relationship management and communication skills. Previous housing or care experience is preferred but having the right attitude, resilience, and willingness to learn is essential.
Anchor – a great place to work
Anchor is England’s largest not-for-profit provider of care and housing for older people. We are committed to transforming housing and care, ensuring everyone has a home where they love living in later life.
A rewarding environment
We offer comprehensive support for health, happiness, and career development, including:
* Gym, fitness, and wellbeing discounts.
* Mental health support.
* Flexible working options.
* Pension plan with contributions matched or bettered.
* Discounts on shopping, holidays, and technology.
* Ongoing personal and professional development opportunities.
Anchor is proud to be an equal opportunity employer, celebrating diversity and inclusion in all we do. We encourage applications from individuals of all backgrounds.
Please note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Bank or payment details should not be provided when applying for a job.
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