Who You Are You are an experienced Customer Service Advisor with a strong background in council tax billing and recovery. You have hands-on experience with Revenue systems such as NEC Northgate and hold a current BPSS certification. You are adept at handling sensitive information and providing exceptional customer service. What the Job Involves This role involves being the first point of contact for residents for council tax-related enquiries. You will manage tasks such as explaining council tax bills, setting up direct debits and payment plans, resolving disputes, and ensuring compliance with council policies and legal requirements. The role requires maintaining accurate records of customer interactions. Pay rates for overtime are aligned with Liverpool City Council's guidelines, with special rates applying to hours worked over 37 in a week, including weekend enhancements.