About the Role: We are seeking an experienced Office Manager and dynamic leader to manage our Sales, Technical Sales, and Customer Service teams for Water GB and ROW. Reporting directly to the Commercial & Operations Director, this role is critical in ensuring alignment between internal and external teams, maintaining operational excellence, and delivering exceptional customer service. You will play a pivotal role in driving sales growth, improving customer satisfaction, and leading key initiatives, such as the Group Net Promoter Score (NPS) program. This position offers the opportunity to make a significant impact by improving processes, enhancing team performance, and contributing to business growth. About Kingspan Klargester Benefitting from 70 years' experience, Klargester offer a range of reliable wastewater and SuDS management solutions, along with expert service and maintenance. Our tried and tested Kingspan Klargester product range includes sewage treatment plants, fuel and oil separators' and pumping stations. Klargester strive to be the industry leaders in driving global change in the design and manufacturing of sustainable ways of storing and protecting water, dedicated to achieving high levels of sustainability, quality and innovation. Key Responsibilities: Team Leadership: Oversee internal sales teams, including the East Kilbride Sales Office, ensuring all team members are trained and equipped to meet sales targets. Conduct performance reviews and appraisals, fostering a culture of motivation and accountability. Act as a member of the Water Business Unit Management Team, identifying opportunities for product, system, and process improvements. Sales Management: Ensure timely processing and tracking of enquiries while monitoring and reporting sales activity and performance. Drive sales growth by supporting teams with critical sales analysis, identifying trends, risks, and opportunities. Deliver clear sales targets and budgets, ensuring progress is visible and measurable. Customer Service Excellence: Lead the Customer Service team, managing all post-order activities, including order changes, goods returns, delivery communication, and after-sales support. Upsell services such as commissioning and maintenance. Drive improvements in customer satisfaction and oversee reporting on metrics such as OTIF, call stats, GRNs, and credit notes. Operational Improvements: Lead the Group NPS program, ensuring accurate data and actionable feedback drive meaningful change. Collaborate with IT to optimize reporting protocols and leverage the INFOR ERP system for enhanced business decisions. Develop and implement training programs for existing and new staff to ensure ERP proficiency. Compliance and Safety: Promote a strong culture of compliance, health and safety, environmental responsibility, and product quality across the organization. Qualifications and Experience: Proven experience in a senior leadership role, managing sales and customer service teams. Demonstrated ability to drive sales growth and deliver exceptional customer service. Excellent people management and presentation skills, with the ability to inspire and lead teams. Strong analytical and process improvement skills. Management training and knowledge of the wastewater industry (desirable). Why Join Us? Benefits Career Growth & Advancement : As Kingspan continues to expand, we offer opportunities for career progression both locally and globally for the right candidate. Professional Development : Access to comprehensive development programs and internal job opportunities within Kingspan's global network. Skills Enhancement : Your role will be dynamic and multifaceted, providing you with an opportunity to expand your skill set and versatility. Mentorship : Kingspan fosters a collaborative environment where you can learn from senior leaders and industry experts, ensuring your professional growth. Culture : We pride ourselves on a supportive and collaborative team culture. Our environment encourages innovation and teamwork to achieve excellence. Corporate Social Responsibility : As part of our Planet Passionate initiative, Kingspan is committed to reducing energy use, carbon emissions, and increasing recycling and waste reduction across our operations, driving sustainability and contributing to the circular economy. This is a fantastic opportunity to lead a high-performing team and contribute to a growing and innovative organization. If you are a results-driven professional passionate about leadership, customer excellence, and operational efficiency, we'd love to hear from you. Kingspan is an equal opportunity employer, welcoming applications from individuals of all backgrounds and experiences.