Company Overview:
Mooncup began with a clear goal: to give people a healthier, sustainable way to manage their periods - no plastic, no irritants, no compromises. Back in 2002, we launched the world’s first medical grade silicone menstrual cup, pioneering a movement in period care that put health and the planet first.
We saw an industry where profit often came before people, where ingredients were hidden, and where plastics reigned. So, we made it our mission to challenge these norms and push for better.
Our vision is to be the world’s biggest sustainable period care brand. Not only have we just launched Mooncup period pads into Sainsbury’s, Boots, Holland & Barrett and Look Fantastic, but we’re also partnered with a growing range of workplaces, gyms and hotels (such as Canva, Danone, Gymshark, Claridges) to give their employees, guests and members free access in their bathrooms.
We’re still leading the change in period care, using only science-backed ingredients that are actually good for your vagina. Because at Mooncup, we believe your period products should work with your body - not against it.
About the role:
As a Operations Manager you are responsible for the smooth running of all operational processes. You will be key to both day-to-day running of the company, as well as our long-term success.
Key responsibilities:
* Day to Day Operations : You will support the sales process by taking care of B2B customer orders and handling various B2B customer requirements. You will work closely with some of the UK and Europe’s Biggest Retailers (Boots, Sainsburys, Holland and Barrett, Ocado), ensuring our relationship with these clients continues successfully. You will take care of our D2C customers and their queries, ensuring responses are automated where possible.
* Supply Management: You will become a key point of contact for some of our biggest partners: Including logistics companies, 3PL and product suppliers. You will maintain relationships with these partners, and come up with ways in which performance can be monitored and improved.
* Analytics: You will use your data skills to analyse business performance: looking after Inventory Management, Supply Performance and Payments. You will come up with KPIs and ways to assess performance.
* Process improvement : You will spot inefficient, manual processes, propose and implement solutions to making them better. This may include: proposing new tool implementation, building custom tooling or assisting in building tooling, documenting existing requirements, etc.
* New Product Development: You will become a key part of our new product development process, impacting both what products we launch to market (through your analysis), and how well we do it (through your project management).
About you:
* You have successfully completed your studies in STEM, Economics, Business or comparable qualification. You have 1-3 years of experience as an Operations Associate, Supply Chain Associate or another similar role that provided you with strong analytical and project management skills.
* You are well versed in Google Sheets / Excel, as well as MS Suite and Google Suite.
* You work in a structured and careful manner, are pragmatic and solution-oriented.
* You have strong communication skills, are empathetic and able to maintain calmness even when things get hectic.
* You have strong attention to detail. In this role, you will deal with a lot of important numbers and details.
Nice to have:
* Experience in automation and no-code development, or willingness to learn (Zapier, Make, Retool etc.)
* Experience with QuickBooks or a comparable tool.
Why Join Mooncup:
* Salary of £30-40k
* 25 days holiday (excl. Bank holidays), after 4 years at Mooncup you will receive 29 days of holiday (excl. Bank holidays).
* Company Pension scheme
* Flexible working from anywhere 3 weeks a month, 1 week mandatory in our lovely Fora office in Vauxhall with free snacks, dogs and caravan coffee.
* Flexible hours, with a standard 9-6 working day, but core hours of 11-4 so you can start earlier or finish later to fit around your life.
* Free gym access, with a variety of classes from Yoga to Hiit.
* Menstrual leave, to support you to be your best self throughout your cycle.
How to apply:
Interested in this role?
Please apply with your CV and answer the role-specific questions. The next steps:
* Intro Call - If it's a match, we'll invite you to chat on a 15-minute call to learn more about the company, and so we can learn more about you!
* Assessment - Next, you will get an assessment to help us understand how you think, work and communicate
* Interview - Then you'll run through the assessment on a 1-hour video call, where we’ll dive into the case study and ask you some cultural fit questions
* References - We'll reach out to people who you've worked with and hear what it's like working alongside you
* Offer
Mooncup is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.