Registration Services Officer
Permanent
Grade 3 - £26,409 - £32,654
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week, any 5 days in 7. Start and finish times will vary between 07:00 – 19:00, based on local needs.
Are you a seasoned administrator looking for a new challenge? We are seeking a highly motivated and adaptable individual to join our team as a Registration Services Officer.
What You'll Do:
* Provide essential administrative support to the management team
* Take minutes and ensure smooth service operations
* Communicate professionally with key stakeholders, including service users, across various channels
* Handle sensitive and confidential issues with the utmost discretion
* Support health and safety protocols, including as a fire marshal and first aider
* Enter information into internal and government databases and systems
* Act as a Deputy Registrar of Births and Deaths when needed, assisting customers with essential documentation
* Track fees, compile reports, and submit statistics and returns
What We're Looking For:
* Excellent attention to detail and confident communication skills
* Strong time management and multitasking abilities
* Ability to prioritise workloads effectively and work efficiently under pressure
* A clear understanding of the need for absolute confidentiality
Why Join Us?
* Make a difference at the UK’s largest Register Office
* Opportunity to grow your career within a supportive and friendly team
* Make a meaningful impact by ensuring our services run smoothly and efficiently
Special Conditions:
Applicants must not be disqualified under the Registration of Births, Deaths and Marriages Regulations 1968 as amended. Specific disqualifications include bankruptcy, certain debt relief orders, being appointed to a council or committee with responsibility for recruiting registration officers, and conflicts of interest with other professional roles e.g. working in a bereavement role or as a midwife.
If you meet these requirements and are ready to take on a rewarding role, we would love to hear from you!
For any informal enquiries please contact: dean.loveridge@birmingham.gov.uk
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
Job Description and Person Specification
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