Yolk Recruitment are Seeking a Customer Services Executive Are you an organised and customer-focused professional looking to take the next step in your career? A well-established property finance company is seeking a Customer Services Executive to join their dynamic team in Cardiff. As a key member of a small, dedicated team, you will be the first point of contact for clients, handling inbound enquiries and using proactive outbound strategies to convert leads. While no prior financial experience is required, a willingness to learn is essential. What you'll be doing: Speaking with clients, responding to inbound and outbound enquiries via multiple communication channels. Gathering details and referring them to the appropriate adviser. Maintaining accurate client records Proactively liaise with clients, lenders, solicitors, and other parties to progress applications smoothly. Compliance & Quality Control: Adhere to FCA regulations, manage client expectations, and discuss any compliance issues with advisers. What experience you will bring to the role: Customer-Focused experience: Confident in building relationships and providing excellent service. Clear and professional verbal and written skills, with confidence in handling client interactions. Ability to manage multiple tasks efficiently while maintaining accuracy. Admin Expertise: Experience handling documentation, updating records, and using CRM systems. What you will get in return: Salary: £31,000 Working hours- Monday-Friday 9-5.30pm, Fully Onsite Holiday: 22 days annual leave, plus 8 bank holidays. Benefits: Free on site parking, on site gym and coffee shop, company pension