An exciting opportunity has arisen within the Care After Death Service at Swansea Bay University Health Board.
We welcome applicants from a wide range of diverse backgrounds and are looking for highly motivated, flexible individuals to join our multi-faceted team as a Care After Death Support Officer.
Main duties of the job
1. Provide immediate support to bereaved families, friends and carers following the death of a loved one.
2. Work as part of a multi-agency team and provide support to clinical colleagues in discharging their duties in respect of death certification.
About us
The role will work within a 7-day roster with an extended day service available from 7am to 7pm, Monday to Friday, working across the Health Board on all matters relating to death and bereavement. Applicants will be working with the bereaved as part of a supportive service and providing expert knowledge in ensuring death certification of deceased patients across the Health Board is completed in a timely manner and in line with forthcoming requirements as set out by the Medical Examiner Service within NHS Wales.
Ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job responsibilities
Two roles available: 37.5 hours per week / 22.5 hours per week. Please specify in your application which you are applying for.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Knowledge
* Diploma/NVQ level 4 or equivalent level of knowledge, skills and experience.
* Knowledge of Patient Affairs systems and Certification of Death.
Experience
* Experience of direct patient, family contact and the management of complex, emotionally challenging situations.
* Experienced user of electronic healthcare information systems; both clinical and non-clinical.
* Report writing and formatting.
* Data formatting and presentation; minute taking.
Skills
* Excellent verbal communication skills.
* Ability to work under own initiative and sensitivity.
* Ability to organise and prioritise own workload.
* Ability to influence and challenge non-compliance.
* Good verbal skills and able to articulate effectively with all grades of staff including senior medical staff.
Personal
* Self-motivated and prepared to take ownership.
* Ability to travel between sites in a timely manner.
* Flexible towards the needs of the service.
* Calm under pressure.
* Pro-active approach to problem solving.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,928 to £29,551 a year per annum pro rata.
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