Job Description
* As a key contributor on a project team, guide customers through the implementation of Salesforce solutions.
* Engage customer stakeholders to understand desired business outcomes and define success criteria.
* Articulate to customer stakeholders the value of recommended solutions and approach.
* Lead Customer-facing Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements.
* Perform fit-gap analysis between Salesforce functionality and client requirements.
* Document business requirements as part of the Technical Design Document in collaboration with Technical Architect.
* Manage the delivery and testing of the functionality by Development resources.
* Iterate on solutions through a Build/Test/Review cycle with customer Product Owner.
* Develop training curriculum and deliver training sessions to the solution's end users.
* Work with a Project Manager to manage a project to scope, budget, and timeline expectations.
Basic Requirements:
* BA/BS degree in Business, Computer Science or Engineering - or equivalent work experience.
* More than 5 years experience consulting within the Salesforce ecosystem.
* Strong experience with business process definition, best practices, and reengineering.
* Documented proficiency in writing user stories to capture Salesforce requirements.
* Knowledgeable with data migrations from third-party systems to Salesforce.
* Experience building Salesforce integrations with 3rd party applications.
* Understanding of key concepts of user-centered design and design thinking.
* Desire to continue to grow their knowledge inside the Salesforce ecosystem.
* Great teamwork and collaboration skills.
* Required Certifications: Admin, Sales Cloud Consultant, Service Cloud Consultant, FSL.
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