Job summary Colchester Medical Group (Shrub End Surgery) are seeking a receptionist to join their busy, frontline team on a part time basis for 15 hours per week. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Main duties of the job Greeting and directing all patients. Making appointments and managing the booking system. Accepting, issuing and handing out prescriptions, letters, completed forms etc. Dealing with requests for information, and managing problems and complaints. Advising patients of practice procedures. Registering new patients. Answering the telephone and managing the enquiries. About us Shrub End Surgery is part of Colchester Medical Group PCN which is made up of the following practices, Castle Gardens Medical Centre, Wimpole Road Surgery and Parsons Heath Medical Practice. Date posted 20 April 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Full-time Reference number 8841-1 Job locations 122 Shrub End Road Colchester Essex CO3 4RY Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential na Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous medical or healthcare receptionist experience is desirable. Person Specification Qualifications Essential na Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address 122 Shrub End Road Colchester Essex CO3 4RY Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)