At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers.
We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started.
Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970.
We are seeking an experienced Account Manager to join a dynamic and growing organization in the IT services sector. In this role, you will be responsible for fostering and managing long-term client relationships, driving growth within existing accounts, and ensuring client satisfaction through strategic partnership development.
Location: Wokingham, UK
Key Responsibilities:
* Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Understand their business objectives and challenges to deliver tailored solutions and drive long-term partnerships.
* Sales Strategy Implementation: Work closely with the leadership team to implement sales strategies aligned with the company’s goals. Identify growth opportunities within existing accounts and customize approaches to meet client needs.
* Performance Monitoring: Regularly monitor account performance through data analysis to assess client satisfaction and retention rates. Use insights to recommend improvements and maximize value.
* Internal Collaboration: Partner with internal teams across marketing, product development, and customer service to ensure that client expectations are met and our offerings stay relevant to the market.
* Problem Resolution: Address and resolve client concerns proactively and effectively to ensure satisfaction and maintain positive relationships.
* Account Development: Identify upsell and cross-sell opportunities within accounts. Create proposals to meet evolving client needs and maximize revenue.
* Market Research: Stay updated on market trends, competitor activities, and customer preferences to enhance account strategies and stay competitive.
* Budget Management: Help manage account budgets to ensure effective resource allocation and return on investment (ROI).
* Reporting and Forecasting: Provide leadership with regular updates on account performance, offering data-driven insights and growth recommendations.
Qualifications:
* Education: Bachelor’s degree in business administration, marketing, or a related field. A Master’s degree is preferred.
* Experience: 5+ years of proven experience in account management or sales roles, ideally in the IT service industry.
Skills:
* Strong track record in developing client relationships and achieving revenue growth.
* Excellent interpersonal, communication, and negotiation abilities.
* Proven capability in developing and implementing effective strategies tailored to client needs.
* Strong analytical skills with a data-driven decision-making approach.
* Willingness to travel for client meetings and industry events as required.
* This role offers the chance to play a key part in driving success and client satisfaction within an innovative company at the forefront of its industry.
If you are an experienced account manager looking for a challenging and rewarding opportunity, we encourage you to apply!