Job Summary:
Kingston and Richmond Foundation Trust is seeking a proactive and experienced Administrative Team Lead to join our Respiratory Department based at our Richmond site. This pivotal role involves leading the administrative team and working closely with the service leads to support the delivery of integrated care. The successful candidate will provide comprehensive secretarial support, manage patient booking systems, and ensure the smooth running of clinical service delivery.
Key Responsibilities:
1. Lead the administrative team, delegating tasks and supervising Band 3 administrators.
2. Manage patient booking systems via an electronic patient database to ensure efficient service delivery.
3. Act as the first point of contact for the team, handling telephone queries and liaising with clinical and administrative staff.
4. Maintain office systems, including paper and electronic filing, to ensure safe transfer and storage of information.
5. Draft correspondence and other communications using Microsoft Office and SystmOne.
6. Coordinate daily triage processes and monitor 'Did not attend' (DNA) rates.
7. Provide statistical information to meet local and national targets.
8. Organize distribution of workload to cover staff absences and create department procedures for new starters.
9. Facilitate meetings, including taking and producing minutes, agendas, and presentations.
10. Order and receipt goods, including office equipment and medical devices.
11. Support the handling of complaints and maintain a complaints log.
Qualifications and Experience:
1. Proven experience in an administrative role, preferably within the NHS or healthcare setting.
2. Strong leadership and supervisory skills.
3. Proficiency in Microsoft Office and experience with electronic patient database systems.
4. Excellent communication and interpersonal skills.
5. Ability to prioritize tasks and manage time effectively.
6. Attention to detail and problem-solving skills.
7. Must have 6 months admin experience within the last 3 years.
Trust Culture and Values:
At Kingston and Richmond Foundation Trust, we are committed to a patient-centered culture that prioritizes safety and values each team member's contribution. We strive to empower our staff to develop and deliver improvements that benefit our patients. Our values include being caring, safe, responsible, valuing each other, and inspiring.
Why Join Us?
1. Pick of shifts over agency workers.
2. Access to free Bank Partners Core Skills Training.
3. Supportive and inclusive work environment.
4. Opportunities for professional growth and development.
Application Process: Interested candidates should submit their application, including a copy of their CV clearly outlining their experience evidence.
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