Company Description
Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
Job Description
The Transportation Customer Service Representative is responsible for ensuring satisfaction in responding to inquiries from customers and the public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsibilities include:
1. Intake of fleet calls of compliments or concerns; quickly screen, assess, and escalate to the appropriate departments.
2. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings.
3. Process fleet complaints, provide appropriate solutions, and follow up with respective departments to ensure resolution.
4. Manage Toll Transponder programs across the fleets, including reconciliation of toll invoices to prevent late fees, non-payments, and cancellations.
5. Administer the Fleet Inventory/Maintenance database - RTA. Set up all users, upload/maintain data on power units, trailers, reefer units, etc. throughout the asset lifecycle.
6. Prepare timely and accurate reporting based on identified KPIs.
7. Perform other related duties as assigned.
Qualifications
Required Qualifications:
1. High School Diploma/GED or Equivalent Experience
2. 1 - 3 Years in Customer Service, Industry-related Call Center, Basic industry knowledge
Preferred Qualifications:
1. Associates/2-year technical degree
2. 3 - 5 Years in Dispatch/Operations, Safety, Customer Service relative to the industry
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state, and federal laws and regulations. #J-18808-Ljbffr