We are working with a leading organisation who are looking for an Operations Director with a strong background in a highly regulated industry, ideally financial services to take on the leadership of 5 operational areas across the business, there will be a focus on digital transformation.
The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team.
Required Skills and Experience:
* Strong experience within a highly regulated industry, financial services preferred with strong knowledge around FCA regulations.
* Someone who has experience of full people management from carrying out appraisals to setting objective down to day-to-day management.
* Someone who has experience of designing and implementing strategies, aimed at improving customer satisfaction from implementation of systems through to training.
* Full responsibility for leading projects through to completion, setting SLA’s, ensuring they are met.
* Full responsibility for managing technology and other 3rd party partners.
* Have ownership of departmental budgets.
* Advanced Excel with some knowledge of SQL and PowerBI.
* Solid grasp of technology, someone who can understand systems and identify enhancements.
Seniority level
Director
Employment type
Full-time
Job function
Finance, Customer Service, and Information Technology
Industries
Financial Services and Insurance
#J-18808-Ljbffr