Job summary An exciting opportunity has arisen within West Northumberland Primary care Network for a Care Co-ordinator, to be based at Prudhoe Medical Group (though there may a requirement to occasionally work from other member practices). The role involves supporting the clinical team to proactively identify and work with patients, including the frail and elderly, and those with long term conditions to provide proactive, person centred care planning, helping co-ordinate care by bringing together different specialists for the individuals needs. Responsibilities include a wide range of patient contact and administrative duties and the provision of general support to the multi-disciplinary team Main duties of the job The successful candidate will play a key role in proactively identifying and working with people, including the frail/elderly/children and families and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. They will work closely with GPs and practice teams, making sure that appropriate support is made available to people; supporting them to understand and manage their condition and ensuring their changing needs are addressed. They will enable people to access the services and support they require to meet their health and wellbeing needs, helping to improve peoples quality of life. The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied, and sometimes challenging environment is essential. The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles including direct contact with people, families or carers About us West Northumberland Primary Care Network comprises of 10 member practices and 2 non-member practices, covering a large rural area across West Northumberland. Whilst each care co-ordinator will become embedded within their practice, they frequently enjoy a mutually supportive joint approach with other care co-ordinators across the PCN. Date posted 27 January 2025 Pay scheme Other Salary £13.57 an hour Contract Permanent Working pattern Part-time Reference number A3834-25-0000 Job locations Prudhoe Medical Group Kepwell Bank Top Prudhoe Northumberland NE42 5PW Job description Job responsibilities Care Co-ordinators act as a central point of contact to ensure that patients receive the best possible care, and the person is supported to achieve the outcomes that are important to them. This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person. To support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. You will use knowledge of health and social services available in the locality, including those offered by the community and voluntary sector, to link people up with these and help them overcome any barriers they might encounter. The aim is to help people improve their quality of life and avoid unplanned hospital admissions. The role also includes encouragement of screening, routine and planned, and assisting the patient with all concerns and outcomes along the way. An empathetic and sympathetic approach is a must for this role. Job description Job responsibilities Care Co-ordinators act as a central point of contact to ensure that patients receive the best possible care, and the person is supported to achieve the outcomes that are important to them. This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person. To support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. You will use knowledge of health and social services available in the locality, including those offered by the community and voluntary sector, to link people up with these and help them overcome any barriers they might encounter. The aim is to help people improve their quality of life and avoid unplanned hospital admissions. The role also includes encouragement of screening, routine and planned, and assisting the patient with all concerns and outcomes along the way. An empathetic and sympathetic approach is a must for this role. Person Specification Qualifications Essential Educated to GCSE level or equivalent Experience Essential - Experience of working in a health care setting. - Excellent communication skills (written and oral). - Good IT skills. - Clear, polite telephone manner. - Good knowledge of MS Office and Outlook. - Effective time management (planning and organising) - Ability to work as a team member and autonomously. - Good interpersonal skills. - Problem solving and analytical skills. - Ability to follow policy and procedure. - Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their homes Desirable - EMIS/Systmone user skills - Polite and confident - Flexible and cooperative - Motivated - Forward thinker - High levels of integrity and loyalty - Sensitive and empathetic in distressing situations - Ability to work under pressure Person Specification Qualifications Essential Educated to GCSE level or equivalent Experience Essential - Experience of working in a health care setting. - Excellent communication skills (written and oral). - Good IT skills. - Clear, polite telephone manner. - Good knowledge of MS Office and Outlook. - Effective time management (planning and organising) - Ability to work as a team member and autonomously. - Good interpersonal skills. - Problem solving and analytical skills. - Ability to follow policy and procedure. - Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their homes Desirable - EMIS/Systmone user skills - Polite and confident - Flexible and cooperative - Motivated - Forward thinker - High levels of integrity and loyalty - Sensitive and empathetic in distressing situations - Ability to work under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Corbridge Medical Group Address Prudhoe Medical Group Kepwell Bank Top Prudhoe Northumberland NE42 5PW Employer's website https://corbridge.gpsurgery.net/ (Opens in a new tab)