We are seeking a Senior IT Operations Engineer (3rd & 4th Line Support) to join an expanding IT team. This role is perfect for IT generalists with expertise in Microsoft O365 or VMware technologies. This is a key role where you will manage and improve IT infrastructure and systems during an exciting period of growth.
About the Company
This innovative and people-focused organisation is values-led and committed to fostering a friendly and collaborative work environment. They offer unique perks to support their team's well-being, including bonus, along with opportunities for training and career progression. Must be able to drive for easy access to the site.
Key Responsibilities:
System Monitoring & Maintenance: Ensure systems run efficiently and perform preventive maintenance.
Incident Management: Handle 3rd/4th level technical escalations within the IT support structure.
Infrastructure Management: Manage and maintain IT infrastructure.
Security & Patch Management: Collaborate with the Cyber Security team to secure systems, networks, and data.
Backup & Recovery: Maintain and test backup procedures and conduct disaster recovery exercises.
Capacity Planning: Monitor system usage, scale, and grow infrastructure to meet future needs.
What We're Looking For:
1. Microsoft Servers: Experience with Server 2012 onwards, DHCP, DNS, GPO, and more.
2. Virtualisation Technologies: Expertise in vSphere v7+, hypervisor, cluster, storage, and network management for VMware.
3. Backup & DR: Knowledge in backup/replication, storage management, and restore operations.
4. Systems Management: Proficiency in patch management, monitoring, and hardware maintenance.
5. Additional skills: Azure, Veeam, Dell VxWorks, Cyber security,
What We Offer:
6. Pension scheme with employer contributions up to 7%
7. 32 days holiday, increasing with service
8. Annual discretionary bonus
9. Private healthcare, Employee Assistance Program, and free on-site parking