Job Description
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client regarding this permanent position of Field Service Engineer
Job Title: Field Service Engineer
Reporting to: Field Service Supervisor
Salary: £27,000 - £28,000
Based: From home covering Swindon and surrounding area
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. They are looking for a dedicated and skilled Service Engineer to support the installation, maintenance, and repair of their innovative furniture solutions.
Job Summary:
To perform as a member of the Field Service Team, visiting customer premises within the designated geographical region. The role includes servicing, repairs, inspections, and other reasonable tasks upon request.
Key Accountabilities:
* Deliver excellent customer experience
* Attend sites as required and in order of the schedule provided
* Carry out annual servicing of all products
* Fulfil repairs with stock from vehicle
* Document repairs or replacements and take images as required
* Carry out inspections as requested
* Maintain company equipment, including vehicle, to required standards
* Complete a Kanban form weekly with required parts
* Receive stock to your home address
* Load stock onto your vehicle after delivery
* Maintain adequate stock on your vehicle
* Manage maintenance work to ensure it is kept to a minimum
* Maintain accurate paperwork via laptop including time sheets and job sheets
* Work with the scheduling department to deliver an efficient schedule of work
* Check schedules and report ideas to enhance efficiency
* Collaborate with the scheduling team to achieve monthly shipment goals
* Follow departmental and company processes and procedures
* Cover for other team members when required
* Work with service sales and RSMs to identify leads
* Build relationships with other areas of the business to support overall objectives
Experience Required:
* Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus)
* Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture
* Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
* Strong communication and interpersonal skills, with a customer-focused attitude
* Ability to explain technical details to non-technical customers in an easy-to-understand manner
* Physical strength and stamina for manual handling and assembly of furniture
* Strong attention to detail, especially when assembling products or diagnosing issues
* A valid driving license is required for travel to customer sites
* Experience in a service engineer or field technician role
* Previous experience in furniture manufacturing or installation is an advantage
Package and Further Details:
* Engineers typically work alone, however, there may be a need for 2-man jobs
* Normal travel up to 2 hours to jobs depending on the area
* If over 2 hours away, accommodation is provided
* Salary: £27,000 - £28,000
* Hours: 42 hours normally between 7am - 6pm
* Overtime: Paid at time and a half
* Petrol Allowance: All fuel is paid or issued with a fuel card
* Van provided
* Package: 20 days holiday plus statutory days, rising to 25 days plus statutory after 3 years
* Pension scheme: 3% employer contribution after 3 months
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