Pro1 recruitment is currently looking for the next superstar to work as a Campaign Manager. This role is integral to the team, as you will be responsible for being the ‘bridge’ between clients and the sales floor. Using your skills and expertise, you will encourage the Training Department to facilitate the targets for the clients, following KPIs that will be discussed and set alongside the Operations Director.
Working hours: 9:00 am - 5:00 pm
Annual salary: £27,500
Daily Responsibilities:
* Daily meetings with Trainer, Ops Director, and Client Liaison Manager.
* Review Warms and Hots set up for each caller/Campaign for that day and understand if these are where they should be at (min 15 per day set up to call).
* Floor Training/Elbow Coaching – Following the daily meeting, you will be involved in the actions agreed, which includes sitting with agents and completing the relevant training documents to ensure the agent is hitting required achievements from both a call delivery point of view and usage of Five CRM.
* Group Sessions/Training – Campaigns are earmarked for ongoing or ad hoc ‘Group Sessions’ where all telemarketers briefed on a campaign will join in a call listening session, which you can manage and facilitate. During these meetings, a selection of call recordings will be played, and constructive feedback given. If more specific training needs are highlighted, another session should be booked specific to one telemarketing technique, for example – ‘Get Through’, ‘Close’, or completion of the CRM.
* Regular communication with clients - Building strong relationships with their key contacts, giving them peace of mind they are in safe hands by responding promptly to emails or inbound calls, resolving any queries or questions, monitoring their campaign KPIs, and attending a weekly/fortnightly catch-up call via Microsoft Teams to obtain feedback on the campaign from both parties.
* Assisting with the listening to and scoring of call recordings on Ring Sense – these feed into reports that can help highlight training needs across the company, a specific agent, or campaign.
Weekly Responsibilities:
* Onboarding of new clients – This includes an initial training session where, accompanied by the selected Trainer, Ops Director, or Client Liaison Manager, you will educate yourself on the product and/or service offering to be able to set up the campaign productively.
* Weekly Meeting with the Operations Director – This is to provide updates on all live campaigns, so the Senior Management is aware of any existing challenges or additional sales opportunities they can support with.
* Prepare and Present the Star of the Week award – This is given to 3 staff who have performed well, a top achiever based on % achieved and then two of your choice who have impressed, selected at the end of each week and presented after lunch on a Monday.
* Workplan/Work Schedule – When campaigns are won, you’ll be sent a Sales Sheet that you’ll manually enter into the Excel-based work plan. Each Thursday you’ll confirm the hours for that week were completed as planned with the trainers and update accordingly.
* Following completion of the Work Schedule, you will meet with the Trainers to ensure a plan of action is agreed for the upcoming week and that all new campaigns are set up and ready to proceed.
* Record how many calls for each agent you are going to listen to and score on Ring Sense for the following week on your weekly work plan. Tally this as you complete.
If you are interested, please click apply, and we will call you for a telephone interview!
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