· To provide a comprehensive, efficient and effective Chemotherapy booking service in order to meet the National patient waiting times targets. To support and liaise with the other Chemotherapy Coordinator/Navigator and stakeholders to ensure good, well organised patient experiences. To ensure nursing staff to patient ratio is safe when reviewing the clinics for patients.
The post holder will be required to provide excellent customer service to all service users, ensuring that they are always polite and courteous.
The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all service specialities included within the chemotherapy suite activity, which will enable them to deal with any service-related queries. This is a multi – skilled and multi – tasked role, and therefore the post holder will be expected to have good knowledge and understanding of the Chemotherapy Navigator role, in their absence.
The main duties of this role include, but are not exclusive to:
• Managing patients waiting for an appointment from referrals to the Chemotherapy Suite. The safe and effective bookings of these patients to the Chemotherapy Suite diary in line with the booking rules and considering patient to nurse ratios.
• That new patients are booked into the appropriate appointment slots and liaising with the clinical and medical staff, ensuring that the suite runs efficiently.
• Constructing and scheduling activity lists as per department guidelines. This may mean undertaking clinic changes and cancellations in accordance with operating procedure and ensuring re-scheduled appointments are at no detriment to the patient’s treatment plan. This will be done in liaison with the chemotherapy nursing team and haematology/oncology consultants.
• Ensuring that patients are offered a choice of appointment as national guidance and ensuring that patients who have either i) requested changes to their appointment or ii) have had their appointment changed by the clinicians, are offered appropriate revised dates over the phone.
• Ensuring that all appointments made and/or changes made to existing appointments are confirmed by telephone to all concerned
• Liaising closely with and responding to internal and external queries relating to appointments and activity. This will include reasons for non-attendance and rescheduling appointments.
• Please see the attached document for more details.
As colleagues at the Trust, we will always be guided by our Proud to CARE values:
· Compassion:Treating everyone with kindness – welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values.
· Ambition:Aspiring to be the best – reaching high standards, providing exceptional care and services; and achieving measurable improvements in people’s health and wellbeing.
· Respect:Valuing and appreciating everyone – listening, learning, and acting on their experiences, being open and honest; and recognising that working with others brings benefits.
· Encouragement:Opportunities for all – supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future.
For a more detailed and comprehensive job description and person specification, please see the attached document.
This advert closes on Monday 24 Mar 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .