Salary: £24956 per annum rising to £25350 per annum on successful completion of probation and £26474 per annum after accreditation. Hours: 37.5 Holiday: 25 days annual holiday entitlement increasing to 30 days after 5 years’ service per annum plus bank holidays Base: The Business Centre, or Pool Innovation Centre dependent on location Area Covered: The post will be covering East Cornwall, however there may a be requirement to cover for colleagues in other parts of the County during periods of annual leave/ sickness. Contract: Permanent About the Role To provide a pro-active service to victims of domestic abuse to keep them safe. Providing a premium service to those assessed at highest risk. The post holder will work pro-actively within a multi-agency setting (including MARAC) to develop comprehensive safety and support plans to help keep victims safe. Key to the success of this role is the use of advocacy and partnership working skills to ensure victims are supported to access services to which they are entitled. The post holder will need to be highly motivated, flexible and able to work unsupervised on a day-to-day basis. Key responsibilities: Provide a pro-active service to victims of domestic abuse to keep them and their children safe. To undertake risk assessments and deliver an appropriate service in keeping with the result. To provide advocacy, emotional and practical support and information to victims to address key needs including, housing, civil and criminal legal actions, benefits and health. To undertake safety planning with victims and develop an individual service plan to reduce the identified risks. To participate in the MARAC framework including: Referring High risk victims Attending and participating in meetings Follow-up on actions agreed in MARAC To ensure, through liaison with both the victim and partner agencies, that clients get the services they need and to which they are entitled. To understand and actively use the legal framework relating to the protection of children including the policy and procedures of the Local Safeguarding Children’s Board. To support clients through the Criminal Justice System, explaining the procedures and their role and rights within that system. To understand and actively use the legal framework relating to the protection of adults who are assessed as vulnerable including the local safeguarding procedures To assist the victim in developing their own support network. Where necessary, to act as a single point of contact for the victim including referring on and arranging meetings with other agencies/services such as, solicitors, benefit agency, etc. To contribute to the accuracy of the Halo database to ensure that staff are able to signpost clients and professionals to the most appropriate agency to meet their needs. To effectively manage a caseload. To ensure accurate and timely maintenance of all case records, both hard and electronic. To follow procedures and protocols with other services so that the safety of the victim is kept central to any process. To keep other relevant agencies informed about important changes in the victim’s situation. To note and feed back to other agencies and/or your line manager any consistent difficulties clients are having accessing their service. Work flexibly including out of hours as and when required to do so. To maintain a personal development plan with a focus on performance and service delivery Participate in fundraising activities to promote our cause and brand Represent the charity and service with a broad range of organisations and individuals To undertake any duties as may be required from time to time commensurate with the grade of the post. Essential requirements: driving licence and access to a vehicle Added benefits: A comprehensive induction and training programme, with a hybrid working policy for a better work/life balance. A wellbeing day per financial year (1 st April to 31 st March) Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological wellbeing. Health and wellbeing resources including our staff Wellbeing Group, Staff Consultation Committee and active participation in our employee engagement platform. Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support. Working for an organisation committed to Equality, Diversity and Inclusion. We encourage applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, neurodiversities, genders, gender expression or sexuality. First Light are a Disability Confident Committed Employer and have an LGBTQIA Staff Network. Annual pay review and employer contribution pension scheme. Additional Information: The successful applicant will be subject to a Disclosure & Barring check, and a social media check conducted by a third party organisation as part of our Safer Recruitment process. Any future offer of employment is contingent on the satisfactory completion of these checks, as well as the receipt of two satisfactory employment references, with one being from your current or most recent employer. Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy. Deadline for receipt of applications: 09:00 on 16/03/2025 Expected date for interviews: 24/03/2025 If you do not hear from us within 10 working days of the deadline for receipt of applications, please assume you have been unsuccessful at this time. We reserve the right to withdraw this advert early for the right candidate, so we encourage early applications. To apply: Due to Safeguarding requirements we are unable to accept CVs as part of your application, or employ any candidate who has been a client of First Light within the last two years. Please complete the application form on the top right of the advert on our website. Ensure that you outline your relevant experience and evidence suitability for the role against the role profile, which is a combined job description and person specification. Alternatively, you can email [email protected]