Employer: The Princess Alexandra Hospital NHS Trust
Employer type: NHS
Site: PAH
Town: Harlow
Salary: £24,071 - £25,674 Per Annum Plus 5% High Cost Area Supplement
Salary period: Yearly
Closing: 01/01/2025 08:00
Clerical Co-ordinator - Emergency Department
NHS AfC: Band 3
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
Job overview
An opportunity has arisen to join our team of Clerical Co-ordinators at Princess Alexandra Hospital. Working with a busy team of administrative and clinical staff within the Adult Emergency Department, this is a very rewarding role.
Assisting in the administration for the reception area in the Adult Emergency Department, this post requires keyboard skills, customer service experience, and the ability to multitask whilst working within a busy fast-paced environment.
You will be required to provide a variety of clerical tasks including the registration of patients, maintaining patient records, filing, arranging for clinic appointments, answering telephone enquiries, and data entry onto the hospital computer systems.
This role involves shift work, including unsocial hours, nights, weekends, and bank holidays on a rolling rota.
Main duties of the job
1. To register patients who attend the department efficiently and accurately with the utmost confidentiality and deal with all phone calls in a professional manner.
2. To maintain high standards of record keeping within patient’s hospital notes and the department’s filing system.
3. To liaise with all departments within the hospital and outside organisations such as GP surgeries, dentists, and other hospitals in the best interests of our patients.
4. To provide a professional, customer-centred reception service to patients attending the Princess Alexandra Hospital NHS Trust’s UEC Reception areas as operationally required.
Person specification
EDUCATION
* To GCSE Grades A-C in Maths and English or equivalent. NVQ level 2 or equivalent experience.
KNOWLEDGE/EXPERIENCE
* Previous clerical/admin experience.
* Understanding of Patient Confidentiality.
* Understanding of Data Protection Act.
* Record Keeping / Data Entry Experience.
* Previous NHS clerical experience dealing with the public.
What we can offer you:
* Full induction and onboarding process in our organisation.
* Free car parking for our staff.
* Structured pay scheme, including additional living supplement to your basic salary.
* Minimum 27 days’ annual leave plus bank holidays (pro rata for part-time staff).
* Access to our Alex Lounge, our staff-only rest area with free tea and coffee.
* Access to NHS Pension scheme.
* Flexible working options available, in line with our flexible working policy.
* Onsite creche facilities.
* Annual appraisals with career pathways.
* In-house training courses.
* Discounted hospital restaurant.
* Staff health and wellbeing health services and complimentary health provision.
Our Trust is committed to promoting equality of opportunity for all its employees. We welcome applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender reassignment, marital status, pregnancy, religion or belief, or sexual orientation. Reasonable adjustments to the interview process can also be made for any candidates with a disability.
All new colleagues joining PAHT will be subject to a probationary period of six months. The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
Our Trust is committed to safeguarding and promoting the welfare of children and young people, and vulnerable adults. Offers of employment are subject to pre-employment NHS screening checks.
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