Customer Care Coordinator (3 days a week, Office based role) Are you passionate about delivering exceptional customer service? The company is a leading care home-visiting opticians. Role Details: Location: Hertfordshire (office-based) Hours: 3 days per week Salary: £24,000 per annum pro rata bonuses Key Responsibilities: 1. Build Relationships: Engage with care home managers to gather feedback and maintain strong partnerships. 2. Customer Support: Handle complaints and queries promptly and professionally. 3. Coordination: Assist with the onboarding of new care homes, schedule eye test sessions, and organise resident appointments. 4. Administration: Maintain accurate records and ensure smooth communication between care homes and our opticians. 5. Deliver Excellence: Be the key link ensuring our services run seamlessly and meet the highest standards. What We’re Looking For: 1. Organisational Skills: Strong ability to manage multiple tasks efficiently. 2. Relationship Management: Experience in customer care or healthcare administration, with excellent interpersonal skills. 3. Passion for Care: Commitment to delivering equitable and person-centred eye care. 4. Tech-Savvy: Comfortable using office software and managing digital records. What We Offer: 1. Competitive salary (£24,000 per annum, pro rata). 2. Performance-based bonuses. 3. The opportunity to make a real difference in the lives of care home residents. How to Apply: Ready to join our mission? Apply now and be part of a team dedicated to improving access to eye care for all Email your CV