Commercial Gas Engineer Location: Mobile role around Liverpool and the North West Responsible to: Gas & Mechanical Manager Competitive salary, van, fuel card, on call allowance, door to door payments
Our client, a well known FM maintenance contractor are looking for a dedicated and experienced
Commercial Gas Engineer
to join their Gas & Mechanical Team. This is a fantastic opportunity to be part of a team that prioritises quality service and customer satisfaction.
Role Summary: As
Commercial Gas Engineer, you will be responsible for attending customer sites to carry out routine planned maintenance, repairs, and call-outs, ensuring that all work is completed to a high standard. You will work closely with the management team to deliver excellent service in accordance to the SLAs and KPIs on the contract.
Key Responsibilities: Provide a first-class service to customers, going above and beyond whenever necessary. Maintain a trusted and professional relationship with customers, ensuring satisfaction. Carry out planned maintenance, repairs, and call-outs for Gas & Plumbing services. Troubleshoot and find solutions to ensure first-time fixes on-site. Communicate effectively with planners, keeping them updated on job progress and ensuring timely completion. Ensure all areas, including plant rooms and workspaces, are left clean and tidy. Accurately record data and complete compliance paperwork using Job Logic. Obtain quotes from suppliers to ensure accurate material costing within 72 hours. Participate in the call-out rota to provide out-of-hours support for reactive call-outs. Support team development and continuous improvement of working methods. Adhere to all Health & Safety requirements and regulations on-site.
Smart Targets: Maintain boilers and plant to ensure gas compliance. Achieve an 80% first-time fix rate on breakdowns/call-outs. Produce quotes within 24 hours of being on-site to ensure a 72-hour turnaround time for the quoting team. Capture videos for all call-outs, repairs, and a sample of PPM visits. Maintain high standards for paperwork and documentation, ensuring clarity for invoicing.
Person Specification:
Qualifications & Experience: Minimum of 3 years' experience as a Gas & Plumbing Engineer. Gas Safe registered. Relevant gas qualifications (e.g., COCN1, CODNCO1). IPAF/PASMA card (or willingness to work at heights). Strong fault-finding and service work background. IT literate (Basic to Intermediate level with Microsoft packages). Full UK Driving License.
Knowledge & Skills: Strong verbal and written communication skills. Excellent problem-solving abilities. Exceptional customer service skills and ability to build relationships. Effective time management skills.
Personal Attributes: Self-motivated and versatile. Proactive with a "can-do" attitude. Committed to positive risk management in the workplace. Strong team player who can work collaboratively. Takes pride in their work and is detail-oriented.
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