We are seeking an experienced Customer Service Supervisor to be the first point of contact for my clients customers. This is an exciting opportunity to lead and develop our customer service department.
Onsite- Felixstowe
What We Offer:
Competitive salary
Free parking
20-25 days holiday, increasing with service
Life assurance from day one
24-hour employee assistance program
Free health & wellbeing subscription
birthday off after probation
40 hours per week, Monday – Friday (0830 – 1730)Key Responsibilities:
Oversee the department to ensure smooth operations
Keep customers informed and satisfied with our services
Handle invoicing, report generation, and closing off tasks
Maintain tariffs to minimise queries and update them regularly
Engage in new business opportunities and provide rate quotes
Build and maintain strong customer relationships
Respond to customer inquiries and resolve issues promptly
Process and confirm rates, manage delivery notes, and chase PODs
Liaise with operations and accounts to resolve queriesWhat We Need From You:
Experience in customer services within a busy traffic office
Excellent verbal and written communication skills
Strong attention to detail and problem-solving abilities
Self-motivated and able to work independently and within a team
Ability to thrive in a fast-paced environment
Proficiency in Microsoft applications and excellent organizational skillsFrom more information contact Sian Burke...