About The Role
Are you looking for a role where you can support people on their journey to recovery in Bristol?
We have two fixed term (or internal secondment) Engagement Worker roles in Bristol until 31 March 2026, with potential for extension.
St Mungo's Assertive Contact and Engagement (ACE) Service and North Star project reflects the diversity of Bristol and reaches people and communities that may have had difficulty accessing services that fully meet their needs in the past.
The ACE team supports people with mental health needs who face barriers to accessing services, providing therapeutic groups, drop-ins, and outreach across Bristol. North Star offers dual diagnosis support for homelessness, substance misuse, and mental health challenges, with a focus on trauma-informed care, therapy, psychoeducation, and referrals for long-term support.
In the role of Engagement worker key responsibilities include: Deliver the service flexibly across sites, engaging clients in day centres, hostels, community centres, or their homes. Engage with clients in a person centred, recovery focused way in 1-1 and group settings to help clients achieve their goals and aspirations. Working with the team to provide high quality contact, engagement and support and assessment plans. Collaborate with internal and external partners through a multidisciplinary approach.
About you
We are looking for people with experience in outcome-focused services and a passion for helping vulnerable people transform their lives in. we encourage you to apply if you can demonstrate the below: Skilled in communication and supporting hard to reach and marginalised clients who have multiple needs. Understanding of trauma informed practices, able to apply these to support people in a person centered way. A sound understanding of the issues faced by people experiencing homelessness and an understanding of the difficulties they can face in accessing services that are fully responsive to their needs, this may be through personal lived experience. Good networking skills, able to work with a variety of different people to reach positive outcomes. Additionally, experience of cofacilitating groupwork would be beneficial.
The Engagement Worker roles follow office hours, Monday to Friday, 9am-5pm. The ACE team role is full-time (37.5 hours/week), while the North Star role can be part-time or full-time (30-37.5 hours/week).
How to apply
To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website.
When you're ready to apply click the 'Apply Now' Button to start your online application form.
Closing date: 10 am on 22 April 2025
Interview and assessments on: week commencing 12 May 2025
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.
What We Offer
Commitment to Equity, Diversity and Inclusion
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience: A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks. Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process. A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme. Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness. In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more? Click here to visit our
Equality, Diversity & Inclusion page .
Wellbeing and Benefits
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.
These include: Agile working model for suitable roles. Supportive flexitime and toil arrangements. 28 days annual leave rising to 31 after five years' service. Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave. Financial wellbeing platform offering loans, advances and saving options. Auto-enrolment to pension scheme after six months service with an employer contribution of 6%. Employee Assistance Programme and access to SmartHealth app - 24/7 GP appointments, health checks and nutrition advice. Cycle to Work scheme and interest free season ticket loans. Discount vouchers including gym, retail, food & drink, travel, electricals and more.
Want to find out more?
Want to find out more?
Click here to visit our Work For Us page.
Reaching Potential
At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's.
These include: Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals. Steps into Management programme to support colleague progression. Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.