Join Our Award-Winning Team at Ham Yard Hotel!
We are seeking a dedicated Night Auditor to join our vibrant team at Ham Yard Hotel in the heart of London. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night.
Responsibilities:
* Handle end-of-day bookkeeping, auditing, and account reconciliation.
* Investigate and resolve out-of-balance accounts.
* Maintain accurate financial records and ledgers.
* Manage check-ins and check-outs efficiently.
* Answer incoming calls and direct them to the appropriate departments.
* Upsell hotel facilities and room categories to enhance guest experiences.
* Collaborate with the housekeeping department to ensure rooms are ready for new arrivals.
* Uphold and deliver consistent Firmdale standards.
What You Need:
* Previous experience as a Night Auditor, Hotel Receptionist, or Night Receptionist is essential.
* Excellent communication skills, a professional telephone manner, and superb attention to detail.
* A warm, friendly, and confident personality with a genuine passion for delivering memorable guest experiences.
* Excellent personal presentation and resilience to handle the demands of the role.
What We Offer:
* Competitive annual salary of £31,120
* Access to Wagestream, our financial wellbeing app
* Health cash plan, including contributions towards dental, optical, alternative and complementary therapies
* Discounted cinema tickets, gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for recommending top talent
* Flexible scheduling without split shifts
* Dry cleaning service for work attire and discounted personal dry cleaning
* Enhanced holiday allowance based on length of service
* Season ticket loan for convenient commuting
* Ongoing training, professional development, and fully funded English lessons
* Regular social events, team activities, and fitness sessions
* Benefits like cycle to work scheme and annual long service awards
* One allocated paid day per year for volunteering work
* Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
Why Join Firmdale Hotels?
We are an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. We have been recognised by the hospitality and travel industries for our great work. Some of our recent awards and accolades include:
* Times Best Places to Work 2024
* The King's Award for Enterprise 2024 for outstanding contribution to International Trade
* Manager of the Year Helle Jensen Cateys 2024
* Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
* Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
* Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel & Leisure IT List best hotels in the world
* Whitby Hotel, Crosby Street and Warren Street - Michelin keys
* The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London
* Number Sixteen - Best Boutique Hotels in London, The Times, 2024
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, we encourage you to apply for this exciting opportunity.