Job summary An exciting opportunity has arisen for a Community Support Worker to join our Neighbourhood Mental Health Team (NMHT). The NMHTs are at the forefront of providing accessible care, integrating both primary and secondary mental health services, in line with NHS long-term objectives. There are 5 Neighbourhood Teams in Herefordshire. The post advertised is to work within the North NMHT. Each NMHT is comprised of Mental Health Practitioners, Support Workers, Administrators, Clinical Psychologists and a Consultant Psychiatrist. Additionally, the teams are supported by Link Workers and Vocational Specialists from Mind and Landau, with the aim of providing a holistic, recovery-focused service. We work closely with our Primary Care Networks, demonstrating good relationships and communication with our respective GP partners. The teams are supportive, with regular MDT meetings, Individual/group supervisions and team away-days. For more information please contact the Recruiting Manager. Main duties of the job To provide a range of patients with mental health support in the community, implementing plans of care, utilising personal autonomy and utilising the support of the Multi-disciplinary Team (MDT) when needed, to support individuals with their ongoing recovery. To work with a range of agencies within the NMHT and externally, to sign-post patients to appropriate sources of support or provide short, moderate or longer-term interventions to support their recovery, based on their clinical need. The post will require working with the team to support the running of the service, managing a caseload, attending meetings, and taking on additional responsibilities as and when required. The ability to be flexible and organised is essential. Experience of working with individuals on graded exposure work is preferable. To be able to travel throughout the county as required to provide patient care and multi-agency working. To also provide support to those in a caring role. About us At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500 of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer 27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of staff networks such as LGBT and ENRICH (Equality Network for Race Inclusion and Cultural Heritage) Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes Health and wellbeing opportunities If you would like to know more, please visit our careers website. Date posted 23 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time Reference number C9798-0846 Job locations 62 Etnam Street Leominster HR6 8AN Job description Job responsibilities To provide supportive treatment of working aged adults with mental health problems, ranging from a primary to a secondary level of need To work with internal and external agencies To travel around Herefordshire providing support in a variety of clinical settings, as well as in patients own homes To manage a caseload under the supervision of more senior staff To attend meetings required by the service To complete statutory and mandatory training as required for the role, and keep this updated as required To work according to Trust values, policies and procedures To provide support to carers To undertake extra duties as required, depending on the needs of the service For full details of the duties and criteria for the role please refer to the job description and person specification attached. Job description Job responsibilities To provide supportive treatment of working aged adults with mental health problems, ranging from a primary to a secondary level of need To work with internal and external agencies To travel around Herefordshire providing support in a variety of clinical settings, as well as in patients own homes To manage a caseload under the supervision of more senior staff To attend meetings required by the service To complete statutory and mandatory training as required for the role, and keep this updated as required To work according to Trust values, policies and procedures To provide support to carers To undertake extra duties as required, depending on the needs of the service For full details of the duties and criteria for the role please refer to the job description and person specification attached. Person Specification Skills and Abilities Essential Ability to challenge poor behaviour. Role modelling good behaviour. A positive attitude and able to act on feedback. Ability to praise and be supportive to others. Ability to communicate clearly and effectively in English in both verbal and written formats. Ability to follow a plan of care completed by a more senior clinician, and support the patient to achieve their recovery goals. Adaptable. Ability to recognise own limits. Ability to use own initiative. Good team player. Knowledge Essential Knowledge of the different types of mental health problem and presenting symptoms Desirable Knowledge of Mental Health Act 1983 and Mental Capacity Act 2006 and other relevant legislation Qualifications Essential Level 3 qualification (e.g., A-level, NVQ3) in Care or Level 2 qualification (e.g., GCSE, NVQ2) in care and will be expected to undertake the relevant level 3 qualification on appointment to post Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Desirable Medication administration qualification Additional qualifications regarding the care of others Experience Essential Previous relevant experience working with the client group One to one working Personal care tasks Desirable Working in collaboration with VCSE service Experience of completing graded exposure interventions and early warning signs work Experience of delivering evidence based psychosocial interventions Additional Criteria Essential Will be required to complete breakaway / de-escalation training. Able to meet the travel requirements of the post Person Specification Skills and Abilities Essential Ability to challenge poor behaviour. Role modelling good behaviour. A positive attitude and able to act on feedback. Ability to praise and be supportive to others. Ability to communicate clearly and effectively in English in both verbal and written formats. Ability to follow a plan of care completed by a more senior clinician, and support the patient to achieve their recovery goals. Adaptable. Ability to recognise own limits. Ability to use own initiative. Good team player. Knowledge Essential Knowledge of the different types of mental health problem and presenting symptoms Desirable Knowledge of Mental Health Act 1983 and Mental Capacity Act 2006 and other relevant legislation Qualifications Essential Level 3 qualification (e.g., A-level, NVQ3) in Care or Level 2 qualification (e.g., GCSE, NVQ2) in care and will be expected to undertake the relevant level 3 qualification on appointment to post Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Desirable Medication administration qualification Additional qualifications regarding the care of others Experience Essential Previous relevant experience working with the client group One to one working Personal care tasks Desirable Working in collaboration with VCSE service Experience of completing graded exposure interventions and early warning signs work Experience of delivering evidence based psychosocial interventions Additional Criteria Essential Will be required to complete breakaway / de-escalation training. Able to meet the travel requirements of the post Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust Address 62 Etnam Street Leominster HR6 8AN Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)