Customer Service Specialist | United Kingdom | JR2502_0029 Are you ready to take the next step in your career within Kuehne Nagel in a growing and exciting space? We are looking for a dedicated Road Logistics Customer Service Specialist to strengthen our team. YOUR ROLE You will have direct responsibility for the direct interaction of the customer you are based within. This will include proactive customer service, problem solving, customer follow up, and interaction with our customer care locations by all three modes Road, Air & Sea. YOUR RESPONSIBILITIES Support the customer within their own operating system and supply the customer care locations with all necessary information to be able to execute on the customer's behalf. Ensure all requests conducted to the pre-set service levels and standard procedures, in a timely manner in line with the KPI requirements. Monitor customer shipments to provide proactive updates to the customer and to problem solve in anticipation of customer complaints. Field complaint calls and provide problem resolution in alignment with relevant stakeholders. Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information. Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered. Engage in regular communication with the customer care locations, customer and suppliers building strong relationships. Cooperate with KN when something is required to be done for safety and health at the workplace. YOUR SKILLS AND EXPERIENCES Experience in logistics or customer service is preferred. Experience in MS Office Strong customer service orientation. Excellent organisational skills and strong interpersonal skills. Ability to work on own initiative and as part of a team. Ability to cope with change and embrace new technologies, demonstrate ability to change. LI-DM1 GOOD REASON TO JOIN If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory KuehneNagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. CONTACT Dijana Mihic 49 (0)304036371605 ADZN1_UKTJ