Client Relationship Manager (Account Manager) - Public Sector, Central Government Departments
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients in the UK and Ireland modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.
We focus on IoT, AI, software engineering and cloud—the technologies that are changing the nature of business. Our global presence enables us to serve you locally.
Summary
Over the past 5 years, Cognizant has been one of the fastest growing players in the Public Sector and Health market, leveraging its market leading delivery capabilities, alongside extensive skills in digital, data and cloud to help government departments implement some of the most complex and challenging programmes that are transforming the experiences of end users and citizens.
In building upon the success experienced over the last 5 years we have an exciting opportunity for an experienced Client Relationship Manager to join our Central Government team which is part of our broader Public Sector business.
At Cognizant, Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant’s IT and Consulting Business, acting as business owners for one or more assigned accounts, managing the day-to-day activities and P&L. They proactively identify new and expansion opportunities within accounts, planning for and closing the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met, working towards establishing a positive client experience through delivery excellence.
Required Experience:
1. Demonstrable experience of managing and growing a portfolio of Central Government aligned accounts whilst working at a Tier 1, 2 or 3 systems integrator.
2. Deep understanding of Digital Outcomes and Specialists (DOS), Government Cloud (G-Cloud) and other relevant frameworks that are used by Public Sector organisations.
3. Experience of working for/with a Global Consulting Firm, Onshore/Offshore teams and in a quota bearing role.
4. Experience selling similar Service Offerings – Data/AI, Cloud, Industry and Platform Solutions, Enterprise Services, Applications Development & Maintenance, Business Process Outsourcing, and Information Technology Outsourcing.
5. Demonstrated success selling and negotiating multi-million-dollar deals.
6. Demonstrated consecutive quarterly and yearly quota achievement in complex selling environments utilizing a solution selling model.
Measures
A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are TCV, revenue and margin.
Top Reasons to Join Our Team:
1. A strong financial incentive package that includes a solid base salary with an attractive variable plan. Further incentives include award programs, club trips, and corporate benefits package.
2. Wide exposure to industry, product and functional best practices; as well as world-class teams supporting your sales pursuits.
3. Supportive and strong Healthcare Management team that rewards initiative & success.
4. Entrepreneurial, collaborative, and success-oriented culture.
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