Multilingual Customer Services Team Member (French/German speaking), York
Client: Gear4music
Location: York, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: cfe4052a9de2
Job Views: 9
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
We are accepting applications from Danish, Norwegian, or Swedish speaking candidates.
Our Story
Gear4music is a rapidly growing retailer of musical instruments and equipment, passionate about providing an excellent online shopping experience. We are a community of music enthusiasts dedicated to innovation and improvement, seeking talented individuals to join our team.
Your role
You will communicate effectively with Scandinavian-speaking customers, providing friendly and professional advice on musical instruments and audio-visual products. Your daily activities will include:
* Answering inbound calls and emails from customers
* Providing expert advice on products
* Resolving challenging customer inquiries and escalating issues when necessary
* Becoming a valued member of our Customer Service team
Skills and Experience
We welcome applications from diverse backgrounds. If you are excited about this role, apply even if you don’t meet every requirement. Our ideal candidate:
* Is multilingual with excellent written and verbal skills in English and a Scandinavian language (Danish, Norwegian, or Swedish) at C1/C2 level
* Has confidence and an exceptional telephone manner
* Has some customer service experience
* Is computer literate with good Microsoft Office skills
* Has a good knowledge of musical instruments and equipment (beneficial)
* Is reliable and committed to providing excellent service
* Is highly communicative
* Has an interest and appreciation of music
Position based at our York head office, working hours are 8am to 4:30pm, Monday to Friday, with occasional Sundays.
What we offer
Join a talented team and enjoy development opportunities, clear objectives, and wellbeing focus. Benefits include:
* Product discount scheme
* Health Assured Employee Assistance Programme
* On-site café and bar
* Development opportunities and regular reviews
Additional benefits:
* Cycle to work scheme
* Enhanced maternity & paternity pay
* Relaxed dress code and coffee facilities
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