Job Details: Job Title: Medical Receptionist Hourly Rate: £14.70 per hour Working hours: Full time and part time considered Payment Method: PAYE or Umbrella Contract Type: Locum Contract Length: 1 to 3 month minimum Job Summary: Provide care navigation call handling duties in line with processes and procedures Excellent communication with call requests with at all times to enable effective care navigation to the most appropriate Clinician and/or service Provide support to the wider Primary Care team and action any follow up calls to other services as required Provide operational support to the onsite practice team and clinical team Ensure safety of our patients by following correct processes Ensure all follow up calls are input into the patient record. Use of effective questioning and active listening to ensure when speaking to patients that patients achieve the correct outcome Record essential information in a concise and accurate manner using EMIS Web system processes Identify callers requiring an immediate emergency response and refer to appropriate emergency ambulance services Liaise effectively with all professionals both internal and external Contact other services to request visits as instructed by clinical team, and inputting the request into patient record Maintain a calm and sensitive approach when dealing with people in distress Write and maintain clear, accurate records of patient information in a variety of formats (electronic and paper) Adapt communication style and method to best support patient preference and need Understand local referral arrangements/pathways for holistic support from a wide range of sectors Take a proactive, problem-solving approach in helping support people to connect and access services Actively monitor own adherence, conformance and non-productive time to drive efficiency within the Hub and ensure patient safety is not compromised Meet Key Performance Indicators (KPI) targets as set out and agreed with the Primary Care Hub Manager Other duties Be prepared to work flexibly in terms of time and workload according to the needs of the service Share best practice knowledge with colleagues to promote continuous improvement within the Hub proactively offering ideas and suggestions for improvements Participate in annual personal development reviews and take responsibility for own continuing professional development Ensure Information Governance policy is adhered to at all times Ensure that all incidents, complaints, and safeguarding concerns are reported appropriately to the Primary Care Hub Manager, using the available reporting mechanisms correctly Ensure that any Health and Safety concerns are raised to the Primary Care Hub Manager Promptly report any IT or Security issues to the Primary Care Hub Manager Undertake any other appropriate ad hoc duties as requested by the Primary Care Business Manager and/or Primary Care Hub Manager Candidate Criteria: Right to work in the UK 6 months reception or admin experience in a healthcare setting Must have EMIS experience Blackstone Benefits: ✅Assigned specialised recruitment consultant ✅Access to exclusive and flexible UK locum and permanent jobs ✅Complete onboarding support ✅Framework Rates ✅Informed tailored career advice ✅Personalised job alerts ✅Unlimited referral bonus ✅Prompt payroll For further information on this role, please contact Emma Ansett at Blackstone Recruitment on the details provided or APPLY now