Job summary A fabulous opportunity for someone with experience who wants to progress in General practice: You will work alongside a supportive Practice Manager and 4 GP Partners, as well as working with a fantastic team of colleagues. We thrive on team building, teamwork and delivering exceptional patient care. This is an exciting opportunity for someone who understands QOF, has a working knowledge of IT and has worked in General Practice but would like to take the next step in their career. You will work in a friendly office, with colleagues who support each other, making The Lakes a wonderful place to work. For more information or to apply for the post, please contact us on 01617275241 or email Dr J Salim jsalimnhs.net or Dr J Pemberton joanna.pembertonnhs.net. Any enquiries will be treated in strictconfidence. Main duties of the job To work with a high degree of autonomy and exercise initiative across a whole range of issues affecting the practice. To oversee the management of the practice administration and clinical staff. To be responsible for the production of performance and quality standards within the practice. To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system. To act as practice administrator for the clinical system and as practice coordinator for IT hardware issues, working closely with the NHS GM Digital & IT Services. To support the development of locally agreed contracts at the practice, including and ensuring wider understanding and engagement in the practice as we move towards real budgets. To support the practice manager in representing the practice at external meetings. To attend the Partnership meetings as deemed necessary and in the absence of the Practice manager About us The Lakes is a purpose-built 10,200 patient practice with a wide range of clinical personnel and support staff. We have 4 GP Partners, 2 Salaried GPs, 4 Practice nurses, Advanced Care Practitioner, Physician Associate and Healthcare Assistant, MSK Practitioner based at the practice. We engage actively locally with our neighbouring practices as part of our PCN. We are looking for 27 hours per week, days negotiable. Date posted 21 January 2025 Pay scheme Other Salary Depending on experience Band 6 Contract Permanent Working pattern Part-time Reference number A1487-24-0009 Job locations 21 Chorley Road Swinton Manchester M27 4AF Job description Job responsibilities Responsibilities for Human Resources To directly line manage administration and clinical staff based at the practice. e.g., responsibility for induction, appraisals and personal development plans. To have direct involvement in the recruitment and retention of administration & clinical staff including advertising and interviewing. Ensuring all clinical staff are registered with the relevant professional bodies. Maintain up to date HR documentation including employment contracts, job descriptions and ensuring compliance with current employment legislation. To be involved in all disciplinary, grievance and equality issues when necessary. To take responsibility for the organisation of educational events for admin staff to promote the optimum use and functioning of the Practice. Take responsibility for the planning, allocation, and monitoring of work ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice. To identify and implement training requirements for administration staff based on annual appraisals and ensuring staff are up to date with mandatory training. i.e practice index Create and log Invoices for Insurance/DVLA reports Production of Performance and Quality Information To be aware of national, local and practice quality standards for chronic disease management. To provide support to the clinical team in correctly identifying and targeting patients for assessment and treatment. To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process. To provide advice and support for the clinical team and to produce regular reports on the progress of these groups in achieving their targets. To assist in the production of information for clinical audit as requested by the clinical team. To work with the ICB to validate patient information, performing regular checks and quality audits. To provide support and training for current and new staff ensuring that data quality guidelines are understood and adhered to. To oversee the administration of the clinical system, ensuring staff complete housekeeping and back ups as outlined in the practice policy. To oversee the security and validation processes for the clinical system. Enable all information held to conform to Data Protection, Freedom of Information Act etc To provide advice and guidance to the practice in the change to becoming paper light. To provide support advice and training for current and new practice staff in the use of the clinical system To maintain an equipment log ensuring that ICB and practice owned equipment is readily identifiable. To provide support and training for current and new staff in resolving simple problem with PCs and printers. To liaise with NHS GM Digital and IT Services to resolve major hardware and software issues. To produce monthly, quarterly and annual returns. Deputise for the Practice manager in the Practice managers absence. Support the Practice manager in preparing for and being present to facilitate any external (CQC), national or local quality processes. Sending feedback questionnaires to patients via accurix/ letter Writing and compiling safety alerts on Shared drive Assist with updating Policy updates on Bright HR To create meeting minutes as required, i.e Practice/clinical/Partnership meetings Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members and be responsible for establishing and servicing regular practice meetings/huddles. Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. To work with the clinical team and Practice users to ensure operational policies are adhered to. To oversee the maintenance and management of patient computer and written records Awareness of special needs requirements and external agencies of contact. Responsibility for writing and compiling minutes of practice, clinical meetings. Writing and distribution of practice communication i.e newsletter/bulletin Planning and organising To organise an effective appointment system ensuring that adequate GP cover is provided in the event of annual leave or sickness. Adding trainee clinics Proactively monitor activity on the practice appointment system to maximise appointment usage each day. Support alterations to practice appointment system during periods of clinical absence Prepare & assist in the preparation of weekly/monthly shift planning rota for clinical and non-clinical staff arranging cover when necessary. Organising and liaising with clinic staff regarding vaccine clinics. Job description Job responsibilities Responsibilities for Human Resources To directly line manage administration and clinical staff based at the practice. e.g., responsibility for induction, appraisals and personal development plans. To have direct involvement in the recruitment and retention of administration & clinical staff including advertising and interviewing. Ensuring all clinical staff are registered with the relevant professional bodies. Maintain up to date HR documentation including employment contracts, job descriptions and ensuring compliance with current employment legislation. To be involved in all disciplinary, grievance and equality issues when necessary. To take responsibility for the organisation of educational events for admin staff to promote the optimum use and functioning of the Practice. Take responsibility for the planning, allocation, and monitoring of work ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice. To identify and implement training requirements for administration staff based on annual appraisals and ensuring staff are up to date with mandatory training. i.e practice index Create and log Invoices for Insurance/DVLA reports Production of Performance and Quality Information To be aware of national, local and practice quality standards for chronic disease management. To provide support to the clinical team in correctly identifying and targeting patients for assessment and treatment. To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process. To provide advice and support for the clinical team and to produce regular reports on the progress of these groups in achieving their targets. To assist in the production of information for clinical audit as requested by the clinical team. To work with the ICB to validate patient information, performing regular checks and quality audits. To provide support and training for current and new staff ensuring that data quality guidelines are understood and adhered to. To oversee the administration of the clinical system, ensuring staff complete housekeeping and back ups as outlined in the practice policy. To oversee the security and validation processes for the clinical system. Enable all information held to conform to Data Protection, Freedom of Information Act etc To provide advice and guidance to the practice in the change to becoming paper light. To provide support advice and training for current and new practice staff in the use of the clinical system To maintain an equipment log ensuring that ICB and practice owned equipment is readily identifiable. To provide support and training for current and new staff in resolving simple problem with PCs and printers. To liaise with NHS GM Digital and IT Services to resolve major hardware and software issues. To produce monthly, quarterly and annual returns. Deputise for the Practice manager in the Practice managers absence. Support the Practice manager in preparing for and being present to facilitate any external (CQC), national or local quality processes. Sending feedback questionnaires to patients via accurix/ letter Writing and compiling safety alerts on Shared drive Assist with updating Policy updates on Bright HR To create meeting minutes as required, i.e Practice/clinical/Partnership meetings Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members and be responsible for establishing and servicing regular practice meetings/huddles. Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. To work with the clinical team and Practice users to ensure operational policies are adhered to. To oversee the maintenance and management of patient computer and written records Awareness of special needs requirements and external agencies of contact. Responsibility for writing and compiling minutes of practice, clinical meetings. Writing and distribution of practice communication i.e newsletter/bulletin Planning and organising To organise an effective appointment system ensuring that adequate GP cover is provided in the event of annual leave or sickness. Adding trainee clinics Proactively monitor activity on the practice appointment system to maximise appointment usage each day. Support alterations to practice appointment system during periods of clinical absence Prepare & assist in the preparation of weekly/monthly shift planning rota for clinical and non-clinical staff arranging cover when necessary. Organising and liaising with clinic staff regarding vaccine clinics. Person Specification Experience Essential Secondary education Experience ideally working in a primary care setting Experience of working with computers/word processing skills Good analytical and problem solving skills Proven efficiency in written and spoken English Ability to communicate at all levels clearly Ability to express ideas clearly in writing and verbally Ability to prioritise and meet deadlines Excellent administration skills including knowledge of and ability to proactively monitor activity on the practice appointment system to maximise appointment usage each day and to support alterations to practice appointment system during periods of clinical absence Desirable Experience in initiating, planning, evaluating and contributing to training Interest in current health issues and how they affect communities Experience in complex management Ability to prioritise and meet deadlines Excellent administration skills including knowledge of and ability to manage admin structures and systems Person Specification Experience Essential Secondary education Experience ideally working in a primary care setting Experience of working with computers/word processing skills Good analytical and problem solving skills Proven efficiency in written and spoken English Ability to communicate at all levels clearly Ability to express ideas clearly in writing and verbally Ability to prioritise and meet deadlines Excellent administration skills including knowledge of and ability to proactively monitor activity on the practice appointment system to maximise appointment usage each day and to support alterations to practice appointment system during periods of clinical absence Desirable Experience in initiating, planning, evaluating and contributing to training Interest in current health issues and how they affect communities Experience in complex management Ability to prioritise and meet deadlines Excellent administration skills including knowledge of and ability to manage admin structures and systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name THE LAKES MEDICAL CENTRE Address 21 Chorley Road Swinton Manchester M27 4AF Employer's website https://www.thelakesmedicalcentre.co.uk/ (Opens in a new tab)