Location: South East London
Hours Per Week: 35
The role requires experience with debt collection and telephone calls. Debtor case management, processing of card transactions, other back office work, reporting to line management.
Ideally, we are looking for someone who has knowledge of academy systems, enterprise (email address removed). debt recovery OneStep system, AIM payment portal processing systems. Has experience working in debt recovery industry, ideally someone with some form of knowledge of the taking control of goods regulations 2014. who has call handling skills and can manage difficult call content and manage conflict well.
Responsibilities
Undertake duties of the post with minimal supervision.
Will be required to provide training and supervision on specific tasks to trainees and other officers.
Identify training needs, assist in preparation and delivery of training and to undertake training as required.
To deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.
Deal with customer enquiries within specified timescales, Interview customers and make arrangements for payment.
Account for monies received and control the use of a manual receipt book and other documents.
Support the enforcement Agents by assisting with the allocation of their work load cases.
Enter reports via appropriate devices/databases and ensure maintenance of the revenue software and hardware.
Comply with procedu...