Customer Service Advisor
Location: Poole, Dorset
Hours: Full time – Monday to Friday (shifts between 8am & 6pm)
Salary: £24,242.00 per annum
About or client:
Our client is a well-known, highly respectable brand with a large following of supporters across the whole of the UK. Our client is very well established and have an outstanding reputation, they are seeking a Customer Service Advisor who can maintain and uphold the strong values when interacting and engaging with any of their supporters and enquirers.
Main responsibilities of the role:
* Provide exceptional customer service via telephone, email, and postal communication, handling both inbound and outbound inquiries.
* Meet engagement and stewardship targets within specified deadlines, adhering to performance indicators and service level agreements.
* Manage administrative tasks related to supporter inquiries and promote relevant products and services.
* Process various types of donations, including in-memory contributions, using a telephone payment system.
* Conduct outbound calls to supporters for updates, information sharing, general administration, and fundraising initiatives.
* Assist individuals with fundraising inquiries, providing support materials and guidance.
* Accurately record time spent on tasks to support team resource planning.
* Handle, resolve, and report on all levels of customer complaints.
* Share best practices with colleagues...