The Belfry Hotel &
Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites,
several restaurants and bars, events and meetings spaces, a leisure club and
spa. Our three golf courses, including The Brabazon, are recognised as world-class,
and home to this year’s Betfred British Masters. Whether you're drawn to our
iconic golf courses, the serenity of the spa, the excitement of guest services,
or our behind-the-scenes operations, there's a place for you in our vibrant
team.
We are writing a new and
exciting chapter in the history of The Belfry. A major expansion and renovation
project has begun at our resort, due for completion in Autumn 2025. With a
substantial investment in excess of £80 million, we are enriching our resort
including the addition of a new event space, The Masters Suite, 149 extra
bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team
just as much as we do our guests. That's why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort.
SPA
The Belfry Spa offers a luxurious escape with 20 treatment
rooms and state-of-the-art amenities. Guests enjoy a serene ambiance in the
relaxation room and immaculate care at the mani-pedi station. The spa's
renowned 'fire and ice' experience provides rejuvenation through alternating
hot and cold therapies. Highly skilled therapists provide personalised
treatments, delivering over 4000 treatments monthly. Nestled in stunning
surroundings, the spa promises an unforgettable experience with ESPA
treatments, leaving guests feeling blissfully restored and renewed.
About the role
Work-life balance is important
to us here at The Belfry. You will be given a 40 hour per week contract.
Although we can offer flexibility around hours and shift patterns, we do
require availability at weekends. If any additional hours are worked we will
give you time off in lieu, although paid overtime may be made available at peak
times.
Duties include:
* Create and maintain relations with spa
guests and members through having an active presence in spa reception and
other key guest areas.
* Maintain consistent guest satisfaction
through collating guest feedback received from hotel surveys and
communicate this with team, implementing changes or training where
necessary.
* Deal with any client complaints promptly
and effectively, ensuring client satisfaction and revenue is not
jeopardised. Record any grievances and follow up accordingly, liaising
with the general manager and duty manager where necessary.
* Conduct spa tours for VIPs, journalists
and prospective members in the absence of the Spa Manager. Act as an
Ambassador for the spa at all times.
* Drive and monitor spa performance through
KPIs, linking results with sales and marketing activities.
* Communicate and discuss KPI’s with the
spa department team, ensuring this is filtered down effectively with
targets to the spa reservations team.
* Provide leadership, direction and support
alongside the Spa Manager to the employees of the Spa to develop a highly
motivated team, who can deliver excellent standards of service in all
areas.
* To assist in the recruitment, induction,
training, development in tandem with the HR department.
* Assist the Spa Manager in developing an
annual training plan for the department and ensure that all employees are
trained and developed to meet the needs of the business in line with ESPA
standards.
About you
* You are an experienced Spa Therapist at
Level 3 NVQ and have some understanding of the role of a Spa Therapist
within a busy hotel environment
* You have some managerial experience,
within a spa setting
* You are passionate about delivering
fantastic guest experiences
* You have excellent people skills, and can
lead from the front with positivity and a motivational management style
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching &
mentoring, in-house training and provide access to our online learning
platform, The Belfry Campus. We offer apprenticeships in a host of subjects
delivering nationally recognised qualifications to help advance careers, and
our LEAD development programme empowers and inspires our teams to grow from
Team Member through to Executive roles. We aim to promote internally where
possible, nurture ambition and ensure all our team looking to progress have
development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and
wellness programmes for personal growth. Partnering with The Burnt Chef
Project, we offer mental health support and access to funded counselling. Our
healthcare schemes include life assurance, 24-hour GP services, and health
cash-plans, while our Menopause Support programme provides tailored assistance.
With Wagestream access, you can easily track earnings, manage savings, and
access wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service
recognition, and extra holidays for loyalty and team events. Enjoy discounts at
our resort's restaurants, bars, spa, and golf, for you and your friends &
family. Access to Perkbox provides discounts & vouchers for everyday use
plus on the spot rewards for your hard work. We provide free parking, a
subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of
our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning
550 acres in the Midlands, prioritises giving back to our local community and protecting
wildlife. We integrate ESG into everything we do, from charity initiatives,
raising over £20,000 last year, to golf course maintenance. We track charitable
work at personal, departmental, and resort-wide levels to showcase our
community contributions.
Our Values
Working here is more than ‘just a job’: we are a
community that values each individual’s contribution and growth, whilst
supporting each other’s success - regardless of department or role. Our Belfry
Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver
Every Day – aren't just words; they're the foundation of our culture and the
essence of who we are.
If you're seeking a place where you can contribute, grow,
and have a lasting impact – then the Belfry Hotel & Resort is the place for
you.