Monday - Friday
Ongoing Temp - Perm position
8am - 5pm
Hybrid working (2 days in office)
£22.57-£24.08p/h PAYE
Must have a strong background within ASB, Housing Fraud, Tenancy, etc.
Main purpose of the role
To support the Tenancy Specialist Manager in the delivery of a regional anti-social behaviour and housing fraud service.
To effectively manage and drive high quality performance of a regional team to deliver an effective and professional response to issues of anti-social behaviour.
The Tenancy Specialist Team Leader is responsible for the day to day supervision of a regional team of Tenancy Specialist to deliver an effective and professional response to issues of anti-social behaviour and social housing fraud, ensuring that our neighbourhoods are places that residents want to live.
Successful delivery will involve a strong collaborative approach with key external partners across the region and with other Clarion departments.
Key Accountabilities
Ensure the Tenancy Specialists (TS) are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction.
Positively promote and embed Clarion values and ways of working.
Provide guidance and support to TS to build a high level of individual and team knowledge and expertise in areas of ASB and tenancy fraud.
Ensure that TS have a thorough understanding and comply with policies, procedur...