The Out of Hospital team provides administrative support to patients that are registered to both community gynaecology and chronic pain/chronic fatigue syndrome/ME services. The successful candidate will join an established team of administrators supporting a range of duties that include appointment booking, clinic outcomes, telephone calls tasks and email enquiries. The successful candidate will be required to:
* Provide day to day effective and efficient administration support.
* Be able to work to deadlines and prioritise workload
* Maintain a high level of confidentiality
* Talk to patients/clients in a positive and friendly manner and deal with their queries
* Deal with administrative duties in a timely and efficient manner
Main duties of the job
KEY RESPONSIBILITIES
* Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
* Accurate data entry and processing using SystmOne and other databases.
* Flexibility in approach to work tasks, able to prioritise a busy workload.
KEY REQUIREMENTS
* Able to establish and maintain positive relationships with colleagues, patients, and contractors.
* Excellent verbal and written communication skills.
* Be flexible and adaptable to changing requirements of the service.
Job responsibilities
MAIN DUTIES:
* Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
* Accurate data entry and processing using SystmOne and other databases.
* Working to ensure high levels of confidentiality and information governance in your work.
* Effective communication with clinical and administration teams.
* Achieve set targets and Key Performance Indicators.
* Occasional travel to clinics and face to face customer contact.
* Flexibility in approach to work tasks, able to prioritise a busy workload.
* Complete relevant training and participate in team meetings.
GENERAL ROLE REQUIREMENTS:
* Able to establish and maintain positive relationships with colleagues, patients, and contractors.
* Ability to deal calmly with patients in distress or who exhibit challenging behaviour.
* Ability to communicate clearly by telephone, email, and letter.
* Ability to recognise when someone is having difficulty understanding or communicating and respond appropriately.
* Excellent verbal and written communication skills.
* Able to work with confidential information and understand when consent has to be gained to discuss confidential information.
* Ability to make judgements on issues and when to refer onto more senior staff or Clinicians.
* Ability to plan and organise your own work.
* Be flexible and adaptable to changing requirements.
* Able to process data securely in line with data protection regulations.
* To follow PICS policies and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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