Job Description We’re recruiting for a Customer Care Coordinator to join us. We’re offering a competitive base salary good benefits package. In this role you will be regularly visiting sites and customers across the Northen Home Counties including Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. What you'll be doing: Undertaking site visits of new properties to ensure they meet the required standards, Conducting home demonstrations for new customers, giving an overview of how the property works Visiting customers who have issues or queries and trying to resole these problems or escalating them to the relevant team Ensuring customers have the right level of service being delivered by reviewing performance areas and conducting site visits Managing your own diary and splitting your time between site visits and completing admin work Provide a clear handover for customers from LGAF to the Management Providers Working closely with other teams to review and address key customer focus areas