ABOUT US The Arch Company is the largest provider of commercial business space for small to medium-sized businesses in the UK. We have over 5,000 properties comprised of unique spaces, often set in the heart of communities across England and Wales. Most of our properties are related to our railway heritage, which means they are concentrated in the key urban areas, close to major transport links and potential customers. Our portfolio is full of variety, from bakeries to breweries, mechanics and metalworks, restaurants, retailers and more. We are proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners. We are committed to creating a diverse, inclusive, and equitable workplace, so if you are interested in this job but do not meet every aspect of the job description, we would still encourage you to apply. You might be the ideal candidate for this role, or other positions. ROLE PURPOSE In our commitment to provide excellent service to all our customers, The Arch Company has recently launched a new team to provide a personal service in assisting potential customers find the perfect space for their business. In this role, your main mission will be to connect small businesses with the perfect space from our portfolio. You will be the friendly voice for incoming calls and will follow up with interested potential customers by calling and keeping in touch with them. There will also be incoming emails to respond do and enquiries from web portals, so great written and verbal communication is key. You will be motivated and highly organised individual, logging calls, arranging viewings, and following up with customers to provide an outstanding level of service. As a new and small team, we strive to maximise leasing opportunities where possible and prioritise the support and development of our Customer Service Agents to succeed in the role. KEY ACCOUNTABILITIES Providing outstanding customer service to a broad range of B2B customers. Managing contact with customers via phone and email and assisting them in finding suitable properties and answering questions within our agreed SLA. Investigating and resolving customer queries. Coordinating and confirming internal agents’ viewings. Working with other teams to deliver exceptional customer service. Logging and monitoring of customer queries. Ad-hoc administrative duties as required by the Team Leader. SKILLS, KNOWLEDGE, AND EXPERIENCE Essential Excellent communication and interpersonal skills. Excellent organisational skills. Confident handling incoming and outgoing telephone calls. Ability to absorb information and learn quickly. Ability to work with your initiative to assist customers. Desirable Previous call centre or customer facing role experience. Knowledge of Microsoft Office, particularly Excel and Outlook. Previous experience using a helpdesk such as Zendesk, Babble etc. (Training on all our systems, products and services will be provided.) EQUALITY, DIVERSITY & INCLUSION At The Arch Company, we are on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance of success, no matter where they come from or who they are. We take pride in celebrating what makes each of us unique. When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future. The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities. For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company