Customer Service Advisor - 12 month FTC We are looking for a Customer Service Advisor to work for an award winning companyin York on a full time, fixed term contract basis within this friendly and dynamic team. Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers. Contacting customers and responding to email enquiries to ensure customers have all the information they require. Supporting the administration of cancellations, discussing other available options with the customers in order to retain their custom where possible. Liaising with external suppliers on behalf of customers as well as resolving overdue payments Contacting customer to follow-up and resolve over-due payments of balances or deposits Preparing & dispatching customer documentation The perfect Customer Service Advisor for this role will have a really pleasant and empathetic manner with good listening & communication skills. You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner. In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits. Job type: Fixed Term Contract, full time, 9-5.30pm Monday to Friday with 1 in every 4 weekends with two days off in the week Salary: £24.3K Minimum of 30 days holiday which includes the normal bank holidays Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes. Life Assurance Death in Service benefit of 4 X your basic salary from commencement of service. Group Personal Pension Plan Extensive Staff Discounts Interviews: Immediate Salary - £24,300 Hours - Full time Location - York City Centre customer service/telephone/IT/data entry/retail/hospitality/communication skills/York