Customer Service Manager
Bathgate
At Pollock (SCOTRANS) Ltd, we are currently seeking a Customer Service Manager to join our dynamic team dedicated to delivering exceptional service and driving growth in the logistics industry at our busy Bathgate Depot.
The position of Customer Service Manager involves:
* Oversee and nurture relationships with our customers, ensuring their needs are met and expectations exceeded.
* Collaborate closely with depot managers to align strategies and ensure seamless customer service delivery.
* Facilitate the smooth onboarding process for new customer accounts, ensuring a seamless transition and alignment with their expectations.
* Lead our small Customer Service Team, both office-based and external at customer sites, authorising holiday requests and maintaining suitable office cover, and coordinating activities including Daily Service Reports, OTIF, and KPI Monitoring.
* Liaise with our traffic department and customers to ensure the smooth running of operations.
* Be responsible for the efficient and effective completion of all administrative tasks to ensure all invoicing processes can be completed without delay.
* Answer all queries via email, phone, and face-to-face.
* Utilize various internal/external IT systems.
* Implement a robust and efficient returns process to provide clear visibility and traceability from start to finish, adhering to customer expectations.
Essential skills required for Customer Service Manager:
* Proven experience in Customer Service, preferably in the logistics or transportation industry.
* Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and internal stakeholders.
* Strong strategic focus and continuous improvement experience.
* Excellent organisational skills and attention to detail, with the ability to manage multiple accounts and priorities effectively.
* Ability to work to deadlines.
* Solution-driven and flexible approach to work.
* Able to work as part of a team and on own initiative.
* Proficient in MS packages including Word, Excel, PowerPoint, and Outlook.
Why Pollock (SCOTRANS) Ltd?
* Salary for Customer Service Manager is between £30,000pa - £35,000pa, depending on experience.
* Hours of work are Monday to Friday, 08:00hrs - 17:00hrs.
* Additional holiday purchasing scheme*
* Retail discounts with Hapi*
* Retail Trust Wellbeing Support*
* Opportunity to develop your career within an expanding business.
* Excellent holiday allowance and company benefits.
* Life assurance, pension, and sickness scheme*
* Christmas Savings Club*
* Leading industry qualifications*
* This vacancy is not entitled to the employee referral scheme.
* Free Uniform.
* Strong culture of teamwork.
So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy.
Please submit your application as soon as possible; due to the high volumes of applications we receive, we reserve the right to close any adverts before the closing date once we have received sufficient applications.
Pollock (SCOTRANS) Ltd requires all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at the interview stage.
Interested applicants in Customer Service Manager should click the apply button below. For any queries in relation to the vacancy please contact our Recruitment Team. Please take into account that our Recruitment Team works Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can.
External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted.
Note to recruitment agencies: We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand. We'll be in touch if we need you.
*Subject to terms and conditions
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