1. Rota Management and Staffing Ensuring the rotas are covered. Allocation of work to catering assistants. Liaise with management to ensure there is a continuation of service in the event of major staff shortages. Prioritize urgent requests. Authorize overtime within the allocated budget. 2. Staff Training Training of staff in basic job skills under the direction of Management. Training in health and safety, including cascade training and monthly toolbox training. Ensure staff compliance with mandatory training including COSHH. Make arrangements for staff to attend training. Get involved with the development of toolbox training sheets. 3. Staff Appraisals and Performance Management Carry out staff appraisals. Cooperate on matters of health and safety and ensure all staff comply with current practices. Ensure all staff carry out their duties to the required standard as determined by Management. Identify and resolve staff performance problems. Highlight issues with management. 4. Health and Safety Compliance Authority to give informal disciplinary warnings. Report any issues with staff that do not comply with Aintree values. 5. Hygiene and Food Handling Standards Maintain Trust standards of hygiene, including personal cleanliness, working practices, and food handling practices. Ensure compliance with the department's HACCP policy and necessary documentation is completed. Basic food preparation and ensuring food presentation and portion control meets required standards. 6. Customer Interaction Handle customer complaints in conjunction with Management, completing all relevant documentation. Visit patients to discuss complaints, special diets, and comments; feedback to head chef/management. Carry out ward visits as per HACCP policy, talking to nursing staff and patients. 7. Operational Responsibilities Develop the department, implement changes, and make proposals for changes in working practices. Report any structural and mechanical defects, and the need for repair. 8. Stock Control and Audits Supervise and instruct cleanliness of allocated area and associated equipment and materials. Promote the sales of goods within retail outlets. Ensure that audit procedures are adhered to within the department. Responsible for stock and stock control within designated area; highlight potential problems to management. 9. Compliance with Safety Regulations Everyone employed is required to take reasonable care for their own safety and others, and not to misuse anything provided for health and safety. Cooperate on health, safety, and welfare matters to enable the Trust to meet its statutory obligations. Train staff and monitor use of all equipment and substances in accordance with their training and instruction. Inform the immediate line manager of any serious and immediate danger to Health and Safety; make immediate arrangements to stop immediate danger in a manager's absence. Be responsible for staff use of personal protective equipment and deal with non-compliance. Report any personal injury, dangerous occurrence, or work-related disease on Datix.