At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go. As employee owners, we support each other in building our careers as well as our companies. Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us SUMMARY : The Quality Assurance Manager will report to the Director of Research & Development and is responsible for directing, coordinating, and managing all quality activities to ensure finished products meet company standards and regulatory compliance. In addition, this position is responsible for tracking, investigating, and responding to all Customer Complaints. The Quality Assurance Manager will ensure production standards, programs and certifications required to meet Food Safety, AIB and other requirements are in place, up-to-date, and followed. Major Duties / Responsibilities: Oversee quality assurance personnel activities including supervision, training, and overall development of staff. Direct employees engaged in inspection and testing activities to ensure continuous control and quality of products. Research and establish new quality programs/labs and certifications as needed through the evaluation of gaps in current programs. Implement and maintain raw material and finished product testing programs. Oversee all quality functions of the company. Oversee Food Safety Program of the company. Create, standardize, and maintain HACCP, SOP, SSOP’s, and audit the programs. Ensure company is complying with cGMP standards as required by the FDA. Perform internal audits, mock audits, and develop corrective actions. Conduct employee cGMP training as required by the FDA. Review Quality records to meet HACCP requirements. Maintain and track all CAPA and Adverse Event incidents. Responsible for meeting and maximizing Quality Department Budget. Perform or assist with additional assignments as directed by management. All other duties as may be assigned QUALIFICATIONS AND REQUIREMENTS: Education: Bachelor’s degree in Food Science, Animal Nutrition, or related field is required Experience: At least 3 years of related work experience preferred in Food and/or Feed quality (experience with FDA Food Safety Modernization Act requirements and high-level understanding of food safety and GMP’s). Previous experience managing direct reports and developing people. The ability of defining, establishing, and providing clear direction and vision to team members is necessary to exceed in this role. Strong team player orientation with emphasis on an attitude of one company goal achievement. Strong written and verbal communication skills are required. Demonstrated analytic, problem solving, and decision-making skills. Proficiency in Microsoft Office Suite and D365. Additional knowledge within Smartsheet is a plus. Travel required in this position: 0-10% . If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). Please see our CCPA disclosure for more information.