Knowledge and Information Officer FTC (February – October 2025)
* Contract
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
Whichever area of the business you join, you’ll become an integral part of an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
The role
The goal of Knowledge and Information Services is to ensure all internal clients (fee earning and business professionals) have access to knowledge and information resources which meet business needs cost effectively. This is achieved by:
* Sourcing and delivering a range of services and systems which facilitate timely access to and retrieval of relevant and current information.
* Training clients so they have the expertise to research efficiently using the services and systems provided.
* Promoting what is available to raise awareness of knowledge and information resources.
* Continuous development of the service in alignment with the firm's business services strategy.
Who you will work with
The Knowledge and Information Officer (KIO) will be part of the Global Financial Markets (GFM) Information team. We work closely with the group's Knowledge Lawyers, as well as collaborating with Knowledge and Information colleagues across the network, to deliver the highest level of service to the firm and support strategic objectives.
What you will be responsible for
The KIO has responsibility for the day-to-day delivery of the service and will proactively contribute to its development in conjunction with other team members. The KIO will primarily be required to:
* Act as primary contact for specific practice groups or products within GFM.
* Develop and maintain knowledge and information resources, including intranet work and knowhow.
* Raise awareness and deliver training on knowledge and information resources.
* Contribute to and occasionally lead projects.
* Undertake enquiry work.
Your experience
This should be high level and include a clear indication of what experience may be relevant but should avoid demanding academic qualifications that are not necessary for the role.
Experience:
* You will have the ability to develop a good understanding of the work of the practice areas to appreciate internal clients' information needs, to identify relevant knowledge and effectively draft/edit summaries and disseminate such content.
* You will have some information work experience, gained preferably in a professional services or corporate environment.
* You will have experience of Microsoft Office (Word, Excel, Powerpoint) required as well as good general technical skills in order to use and manage the various information systems and interfaces.
* Experience of online database research preferred.
Qualifications:
* Educated to degree level or equivalent. Knowledge Management, Information Management, Information Sciences, or related discipline would be advantageous.
Skills:
Interaction
* You will have excellent communication skills to confidently build relationships with internal clients at all levels in the Firm.
* Proactively meet with internal clients on a regular basis, keeping the practice area informed of developments and obtaining feedback.
* Convey technical and general information clearly and concisely to a non-technical audience.
How we will support you
From your first day with us, you will have varied opportunities to continuously grow and develop your skills and knowledge.
Hybrid Working
This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.
Equal opportunities statement
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.
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