European Language Customer Care Administrator - Fluent German / Swiss German
Home based (1 day per month in the head office in Cambridgeshire)
A fantastic success story, our client is expanding and is looking to recruit Fluent German or Swiss German speakers who enjoy Customer Service, attention to detail, and teamwork. It is a busy environment working with other team members who speak a variety of European languages. The successful Customer Care Administrator will be talking exclusively to their German customers; taking service calls; resolving customer queries from enquiry to order, delivery, and payment - ensuring that a satisfactory conclusion is reached. The successful Customer Services Administrator will need to have a passion for excellent Customer Service.
The successful Customer Care Administrator must have the following skills:
1. Passionate about delivering excellent customer service
2. Must be fluent in both oral and written English and German or Swiss German
3. Excellent communication skills with both internal & external customers
4. Able to build good relationships at all levels with a positive and flexible approach
5. Able to solve problems, have initiative, and be open to continuous improvement and learning
This role will be home-based; however, candidates must be able to travel to the office approximately 1 day per month - the office is based in St Neots, Cambridgeshire area. Candidates that wish to relocate may be offered assistance and support.
Hours and Days: 37.5 hours per week: on a two-week rotation
1. Week 1: Mon - Fri 11:45 - 20:00
2. Week 2: Mon /Tues /Weds & Friday 11:45 - 20:00, Thursday OFF, Saturday 08:00 - 16:15
This is an international company which is currently expanding with significant growth in the Swiss and German market. It has an excellent working environment with a supportive positive ethos and emphasis on a collaborative, team approach. Along with the excellent salary, the company offers an excellent benefits package and enjoyable environment. This post is highly recommended to any German speakers as an excellent position with an employer of choice. #J-18808-Ljbffr